ICT Enterprise Manager (4744342)

The Housing Ombudsman Service provides independent, impartial and fair dispute resolution for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

Digital, Data & Technology at The Housing Ombudsman Service is on an exciting journey, laying the foundations for a digital transformation that will enhance how we deliver fairness and accountability across the housing sector. We’re building smarter systems, harnessing data, and creating tools that enable our people to resolve disputes efficiently and transparently.

As ICT Enterprise Manager, you will be responsible for ensuring the smooth operation, support, and security of the organisation’s technology infrastructure. You will oversee IT service delivery, infrastructure management, and cyber resilience, ensuring high-quality support and efficient solutions for daily business operations.

This is a hands-on leadership role where you’ll mentor and lead a skilled team, foster a collaborative culture, and work closely with external partners to deliver on SLAs and contracts. You’ll champion best practice in data security and disaster recovery, ensuring resilience across our network and server infrastructure.

This is an 18-month fixed term contract.

Primary responsibilities include:

• Lead and manage the ICT team to deliver reliable IT services and support.
• Oversee network, server, and infrastructure operations, ensuring security and resilience.
• Drive service improvements and infrastructure upgrades with clear communication.
• Ensure compliance with security standards, data protection, and disaster recovery best practice.
• Build strong vendor relationships and monitor SLAs.
• Mentor and develop team members, fostering a collaborative culture.

Experience:

• Proven experience in IT operations and infrastructure management.
• Strong leadership and team development skills.
• Knowledge of ITIL, cyber security, and regulatory compliance.
• Budget management and resource planning expertise.
• Excellent problem-solving and stakeholder communication skills.
• Experience managing vendors and service contracts.

We offer:

• A salary of £63,478 per annum
• 27 days paid holiday (rising with service), plus Christmas closure days and public holidays
• Remote working with offices available in London & Flexitime working scheme
• Opportunity to join the Local Government pension scheme 
• Enhanced Maternity/Paternity and Adoption leave 

HAYS has been retained by Housing Ombudsman Service to manage the search and recruitment for this role. For more information on this exciting opportunity at Housing Ombudsman Service, please visit the dedicated microsite here: https://webmicrosites.hays.co.uk/web/housing-ombudsman-service

Contact information

Housing Ombudsman Service

Share this Advert