Regulatory Policy Development and Business Change Lead (4708161)

• Job title: Regulatory Policy Development and Business Change Lead
• Grade: SEO
• Organisation: Immigration Advice Authority (IAA)
• Contract type: Fixed term
• Contract duration: 18 months
• Employment type: Full-time
• Salary: £42,444 per annum, rising to £45,534 following successful completion of a 6-month probation period
• Working environment: Remote, with occasional travel.
• Working hours: 36 hours per week
• Annual leave: 25 days per annum.  Increasing to 30 days after 5 years continuous employment.
• Pension: Civil Service Pension scheme, including a 28.97% employer contribution
• Closing date: midnight, 17^th August

Purpose

Support the IAA’s policy development for new regulatory powers, and lead on business change and implementation.

Key responsibilities

Designing new powers and broader change agenda

In the initial phase, the post holder will be required to support the development of policy in relation to regulatory powers. Key activities during the policy development phase are:

1. Subject to the passage of a Bill currently in Parliament/secondary legislation being prepared, support the development and implementation of new regulatory powers for the IAA, including the ability to:

• Fine regulated organisations for breaches of the Code of Standards.
• Compel repayment of fees and payment of compensation.
• Immediately suspend advisers where appropriate.
• Compel co-operation with a complaint investigation, even after leaving the regulatory scheme.
• Charge for additional services, and potential in the future to charge the non fee charging sector and individuals as well as organisations.

This role will work closely with the Head of Regulation in the implementation of these new powers in 2026, starting with supporting the policy work to determine how the powers will work in practice and engagement with the sector. This will include:  

• Supporting the Head of Regulation in the publication of external guidance and frameworks relating to the new powers.
• Drafting new, efficient processes, working with a business analyst.

1. Finalising the design and then implementation of a new regime of fees and charges/funding model, including the implementation of these new powers in 2026, initially supporting the policy work to determine how a new charging regime will work in practice and formal engagement with the sector.

• Working with the Head of Regulation and Home Office on secondary legislation including fees orders.
• Working with the Head of Regulation and Home Office on how this applies to the NFC sector.
• Supporting the publication of any external guidance and frameworks.
• Drafting new processes, working with a business analyst.

Implementing Business Change

• Business Change Implementation
  • Support the Head of Regulation and Programme Director in delivering policy-driven business change.
  • Update manuals and policies.
  • Design and deliver staff training for new systems and methods.
  • Oversee IT system changes and user testing.
  • Contribute to innovation within the profession workstream.

• Project Management
  • Create and manage detailed change plans with timelines and resources.
  • Brief senior leaders on progress, challenges, and solutions.
  • Coordinate across Service Delivery for smooth implementation.
  • Develop operational processes and SOPs.
  • Minimise disruption to business operations.

• Communication
  • Develop and deliver a communication plan with internal comms.
  • Ensure high engagement through varied communication channels.
  • Engage stakeholders to gather feedback and manage resistance.
  • Represent the organisation at relevant events and meetings.

• Monitoring and Reporting
  • Monitor change effectiveness and report to senior management.
  • Identify and mitigate risks, adapting strategy as needed.

• Post-Implementation Review
  • Evaluate outcomes with the Programme team and apply lessons learned to future initiatives.

While this role will lead on regulatory change, there is equivalent change taking place in the IAA’s regulatory work. During times of peak activity, it may be that the postholder is asked to provide support to colleagues leading on some elements of enforcement change to support overall business delivery.

Person specification

• Experience working in a policy environment, developing policy thinking and drafting policy documents
• Experience working in a regulatory body or similar environment.
• Experience in business change management, and ideally with experience in process design.
• Ability to act without delay and make effective decisions autonomously, when required.
• Requirement to use own initiative and act independently.
• Able to work in an environment where there are periods of concentration and frequent interruptions, that can occur alongside focusing on complex activities.
• Excellent project management skills, with a track record of delivering projects on time and within budget.
• Able to communicate effectively when working under pressure to ensure levels of engagement are maintained, and / or where there is resistance to change
• General expertise in IT and the application of systems and software, with a high level of user competency in Microsoft Office applications such as Outlook, Word, Excel, and PowerPoint, with accurate keyboard skills.

Contact

Hays Recruitment is managing this role on behalf of the Immigration Advice Authority. If you are interested in finding out more about this role, please reach out to:

Owen Quant -  07867695217, or Gavin Jones –  07395882395

Contact information

Immigration Advice Authority

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