Night Time Ops Supervisor (4438359)

Night Time Operations Supervisor - Part Time (16hrs) - 10pm to 7am - Double pay between 11 and 6 !!


Your new company
It may be almost unknown in the UK, but Reserved is part of LPP, one of the fastest growing fashion chains in Europe. Since opening the first Reserved store in 1998, the group has expanded into 18 countries via six chains; from the more upmarket Mohito to youth brand Cropp and ever expanding Sinsay.

The Reserved brand is the apple of LPP’s eye and by far the most successful clothing brand started in Poland. The business operates across Europe and Asia including Germany, Lithuania, Croatia , Estonia, Finland, UAE, Qatar and Egypt.

Your new role

• Night time operations supervisor role (10pm - 7am) working within the Stock Room.
• Continually leading by example so that sales assistants have a clear example of the model employee.
• Following store and company procedures to make sure their store hits or exceeds sales targets and KPIs.
• Continually giving feedback to line managers and sales assistants.
• Must have knowledge of store and department’s sales targets, KPIs and results.
• Be able to come up with ideas in order to improve both KPI and sales results within the store.
• Has a broad knowledge of the company and the brand – is able to confidently share this knowledge to fellow colleagues and customers.
• Offers customers the ultimate customer experience when shopping in store.
• Is a brand representative and is able to instil the same skill set and passion to team members.
• Trains and guides sales assistant on achieving the skills and accountabilities on their job descriptions.
• Supports the department manager in running the department – ensuring the organisation of staff is correct throughout the day and staff are zoned and working the correct shifts.
• Minimizes loss across department and store.
• Supports with deliveries and the merchandising of stock.
• Performs store operation tasks in a safe and productive manner.
• Uses the till point system confidently, including putting through and refunding transactions.
• Effectively deals with complex customer enquiries and/or issues.
• Follows visual merchandising rules and instructions and is also able to execute visual moves, if support is needed.
• Works well as part of a team, supporting fellow team members to succeed in their roles and tasks.
• Works independently, using initiative
• Is willing to learn new things and is keen to learn both independently and as a team in order to increase their growth within the company.
• Drives the recruitment, induction, training and development module for their team.
• Ensures all HR policies and procedures are followed fully by all team members, including store mentors.
• Partners with Department Managers, senior store management and Store Administrator on all store issues and tracks all HR information in store at all times.
• Works closely with the entire management team and Store Administrator to identify both strong and weak performers in the team, enabling growth in the company and ensuring under-performing team members are effectively managed.
• Supports Department Managers to develop a team with high achieving sales standards, where clear, SMART goals are set daily, weekly, monthly, quarterly etc.., that are consistently reviewed to drive productivity and profitability.
• Supports Department Managers, senior management team and Operations Manager to manage loss prevention in the store.
• Works closely with security team in store to help identify risks, ensuring all loss preventions procedures are fully investigated and any issues or concerns are brought to senior sales management.

What you'll need to succeed

• Minimum 6 month's work experience in a sports/fashion customer- and commercial-focused retail environment
• Advanced selling experience and solid product, retail and industry understanding
• Basic numeracy and English literacy skills
• Advanced verbal communication skills

What you'll get in return

• Flexible working options available.
• Competitive hourly rate including double pay during the hours of 11pm and 6am.
• Uniform entitlement
• 25% store discount
• Pension scheme

Contact information

Reserved .

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