&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

 
We are looking for a dynamic, enthusiastic, service-driven team player to join the Touring team.

Position Purpose

The Sanish-speaking Travel Specialist is responsible for designing, selling, coordinating, and managing tailor-made luxury travel experiences throughout East Africa for Spanish-speaking international travel partners and guests. The role is responsible for delivering exceptional guest service from initial enquiry through to completion of travel while ensuring operational excellence, accuracy, profitability, and alignment with the &Beyond brand values.

Key Responsibilities:

Reservations & Sales

• Maintain constant and consistent communication with colleagues, travel agents, tour operators, guests, and suppliers via telephone and email.
• Build and nurture strong professional relationships with international travel partners and service providers.
• Creatively design and plan bespoke FIT leisure itineraries across East Africa for international guests and travel partners.
• Proactively sell company products and services while ensuring the best possible travel experience for each guest.
• Respond promptly to enquiries and work towards converting them into confirmed bookings.
• Manage the full reservations process from initial enquiry and quotation through to final confirmation, invoicing, and preparation of travel documentation.

Operations Coordination

• Coordinate bookings with lodges, camps, airlines, guides, and ground handling teams to ensure seamless service delivery.
• Monitor bookings from enquiry stage through to completion of travel.
• Prepare accurate quotations, itineraries, invoices, and travel documents.
• Ensure all guest preferences, special requests, and logistical requirements are captured and communicated effectively.
• Maintain high levels of attention to detail to ensure exceptional guest satisfaction.
• Ensure all turnaround times are strictly adhered to in accordance with company Standard Operating Procedures.
• Deliver prompt, professional, and reliable service at all times.

Team Support

• Provide operational support and backup for colleagues when they are away from the office.
• Participate in weekend and public holiday duty on a rotational basis.

Product Knowledge

• Continuously expand destination and product knowledge through training sessions, workshops, and educational opportunities.
• Stay up to date with new safari products, lodges, experiences, and destination developments within East Africa.

Brand & Values Alignment

• Care of the People
• Care of the Land
• Care of the Wildlife

Decision-Making Authority

• Make day-to-day operational decisions relating to reservations and guest travel arrangements.
• Recommend suitable products and itineraries that best meet guest expectations.
• Resolve routine operational issues within established company policies and procedures.
• Escalate exceptional operational, financial, or guest service matters to the General Manager Touring or relevant management.

Internal & External Relationships:

Internal

• Touring Team
• Reservations Team
• Sales Team
• Finance Department
• Operations Department
• Ground Handling Team
• Guides
• Management

External

• International Travel Agents
• Tour Operators
• Guests
• Lodges and Camps
• Airlines
• Suppliers
• Destination Partners

Key Requirements:

Qualifications

• Diploma, Higher Diploma, or Degree in Tourism Management or related courses.

Experience

• Minimum 3–5 years' experience in luxury safari reservations or tour consulting.
• Experience working with international travel agents and luxury clientele.

Knowledge

• Strong knowledge of East African safari destinations and logistics.
• Knowledge of South and Southern Africa is an added advantage.
• An in-depth knowledge of Tourplan or a similar booking system.
• Working knowledge of WETU or other itinerary-building software.

Technical Skills

• Excellent written and verbal communication skills in English.
• A foreign language is an added advantage.
• Proficiency in reservation systems and Microsoft Office.
• Ability to manage multiple bookings simultaneously.
• Strong attention to detail and organisational skills.

Competencies

• Passion for travel, wildlife, and guest service excellence.
• Lateral thinking ability.
• Initiative.

Behavioural Competencies

• Professional and positive attitude.
• Strong relationship-building skills.
• Problem-solving mindset.
• Ability to perform well under pressure.
• Team player with high integrity.

Skills Required:

Destination & Product Knowledge

• Strong knowledge of East African safari destinations including Kenya, Tanzania, Rwanda, and Uganda.
• Understanding of lodges, camps, parks, conservancies, and safari logistics.
• Ability to match guest preferences with suitable properties and experiences.

Strong ability to convert enquiries into confirmed

Sales & Conversion Skills

• bookings.
• Confidence in presenting and selling luxury travel experiences.
• Ability to upsell relevant experiences while maintaining guest value.

Itinerary Design & Creativity

• Skilled in creating bespoke luxury safari itineraries, with a strong understanding of travel logistics, seamless guest experiences, and the creativity to design unforgettable journeys.

Communication Skills

• Excellent written and verbal communication.
• Professional and confident interaction with international travel agents and guests.
• Ability to communicate clearly with suppliers and operational teams.

Attention to Detail

• High level of accuracy in quotations, reservations, invoicing, and travel documentation.
• Ability to manage complex itineraries with multiple services and destinations.

Relationship Management

• Strong relationship-building skills with agents, suppliers, and internal teams.
• Ability to maintain long-term professional partnerships.

Time Management & Organisation

• Ability to manage multiple enquiries and bookings simultaneously.
• Strong organisational skills and the ability to prioritise tasks effectively.

Technology & Systems Skills

• Proficiency in reservation systems and booking platforms.
• Strong working knowledge of Microsoft Office (Excel, Word, Outlook).
• Ability to manage digital itineraries and documentation.

Teamwork & Professionalism

• Collaborative team player.
• High level of integrity, professionalism, and accountability.

Working Conditions

• Office-based position located at &Beyond Nairobi.
• Participation in weekend and public holiday duty on a rotational basis.
• Occasional educational travel, site inspections, and training may be required.
• Regular interaction with international travel partners across different time zones.

Career Development

• The role provides opportunities to develop expertise in luxury travel, product development, sales, destination management, leadership, and international account management within the &Beyond Group.

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota