&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.
We are looking for a dynamic, enthusiastic, service driven team player to join the Inbound Sales team.
KEY OUTPUTS:
- Interaction with guests, shareholders, staff and journalists telephonically and via email
- Planning and designing itineraries for guests, shareholders, staff and journalists
- Handling reservation requests from either e-mail or telephonically
- Processing of reservations from quote to finalising, including reservations, invoicing, collecting of
- payment and travel documents
- Professional servicing of our guests
- Selling of our products and services
- Interaction with colleagues, guests and suppliers
- Maximum 8 working hours turnaround time on all enquiries from time of receiving the enquiry
- Saturday duty and Emergency duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED:
- A good knowledge on any of the destinations that &Beyond promote within South, Southern and East Africa
- A good knowledge on FIT and Groups policies and procedures
- A good knowledge of &Beyond Safari Offers especially SADC Residents specials
- A good knowledge of &Beyond Staff and Business policies
- An in-depth knowledge of Tourplan NX or a similar booking system
- A willingness and attitude to learn
- Good organisational ability
- Lateral thinking ability
- Initiative and drive for your career
SKILLS REQUIRED:
- Communication skills and fluent in written and spoken English
- Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word, Excel, PowerPoint and Outlook
- Understanding of travel industry through study or work experience
- Market knowledge and how it operates
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Working knowledge of Tourplan NX and WETU
- Zoho experience would be beneficial
- Understanding of quantitative and qualitative data
- Relevant understanding of the Business to create strategy and making commercial decisions
- Sales process and methodologies
- Sales and Brand representation
- Experiential creativity (crafting experiences)
- Guest/Client delight
- Teamwork and interpersonal skills
- Conflict management and resolution
- Paperless filing and Database filing and management
- Good organisational ability
- Initiative
- High energy levels needed
- Must be able to ADD VALUE
- Able to travel; flexibility in terms of working hours
- Self-driven; very responsible but fun; passionate about &Beyond
- Proactive, have a sense of urgency and be able to act quickly to resolve problems
PERSONAL CHARACTERISTICS:
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
EXPERIENCE REQUIRED:
- Minimum of two years previous tour consulting experience required
- Tourplan experience is an advantage
The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.
We reserve the right not to make an appointment.