&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.
KEY OUTPUTS
- Interaction with guests, telephonically and via email
- Creative planning and designing of itineraries
- Handling reservation requests from either e-mail, telephonic or fax
- Processing of reservations from quote to finalising, including reservations, invoicing, collecting of payment and travel documents
- Managing the reservations process for bookings in a manner which ensures guest budget is achieved
- Professional servicing of our guests
- Selling of our products and services
- Interaction with colleagues, guests and suppliers
- Maximum 8 working hours turnaround time on all enquiries from time of receiving the enquiry
- Saturday duty and Emergency duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
- A good knowledge on any of the destinations that &Beyond promote within South America
- A good knowledge on FIT and Groups policies and procedures
- A good knowledge of the lodges and properties within Chile and ideally Argentina
- Working experience in tour operating and general reservations procedures
- A passion for delivering service excellence
- An in-depth knowledge of Tourplan advantageous
- A willingness and aptitude to learn
SKILLS REQUIRED
- Communication skills and fluent in written and spoken English
- Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word and Outlook
- Understanding of travel industry through study or work experience
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
- Understanding of travel industry channels
- Excellent computer skills including:
- Tourplan advantageous
- MS Office applications such as Word, Excel, PowerPoint and Outlook
- WETU
- People’s person with great communication skills
- Good organisational ability
- Initiative
- High energy levels needed
- Must be able to ADD VALUE
- Able to travel; flexibility in terms of working hours
- Self-driven; very responsible but fun; passionate about &Beyond
- Proactive, have a sense of urgency and be able to act quickly to resolve problems
- Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses 2 · Understanding and knowledge of the different markets in which andBeyond operates in
- Relevant understanding of Business to create and formulate a strategy and make commercial decisions
- Sales process and methodologies · Problem-solving skills
- Experiential Creativity (Crafting Experiences)
- Guest/Client Delight
PERSONAL CHARACTERISTICS
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness/ability to share information and teach and inspire others
PREVIOUS WORK EXPERIENCE REQUIRED
- Minimum of two years previous tour consulting experience required
The successful candidate should have an enquiring mind, be methodical, and pay attention to detail, be creative, and show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable