Operations Manager - Care

Location: Hemel Hempstead, HP2 7DA, with regular travel across Essex, Colchester and Ipswich
Salary: £48,000-£52,000 per annum, depending on experience
Hours: Full-time, Monday to Friday
Contract: Permanent

Working arrangement: A combination of remote working, office working and on-site visits across our services

Due to continued growth, Nash Homecare is recruiting an Operations Manager for a newly created position supporting services across currently four regions.

This opportunity would suit an experienced Registered Manager ready to step into a broader operational role, or an existing Operations Manager looking for a fresh challenge with a company entering an exciting phase of growth.

Working closely with the Managing Director, local managers and home care teams, you will strengthen the systems, processes and ways of working that support high-quality care.

About Nash Homecare

Nash Homecare provides personalised care that helps people live well and independently in their own homes. Our approach puts each person’s needs, dignity and choices at the centre of the support they receive.

The role

You will oversee operations across Hemel Hempstead, Essex, Colchester and Ipswich, working alongside managers to understand what is working well, identify improvements and introduce consistent, effective processes.

Combining operational oversight with hands-on support, you will help our teams deliver dependable, person-centred care while supporting the development of the business.

Your responsibilities will include:

• Working closely with the Managing Director to turn business priorities into practical operational plans.
• Supporting managers across all four regions, providing guidance and helping resolve day-to-day challenges.
• Reviewing systems and processes to improve efficiency, communication and consistency.
• Working with home care teams to ensure processes support effective care delivery.
• Monitoring service quality and performance, agreeing improvements and following through on actions.
• Supporting managers to maintain high standards of safeguarding, compliance and CQC readiness.
• Sharing good practice and encouraging collaboration between locations.
• Reviewing staffing and resources to support sustainable growth.
• Keeping the Managing Director informed of progress, challenges and opportunities.

About you

You may be a Registered Manager looking to take your first step into operations management, or an experienced Operations Manager keen to make an impact in a growing care business.

You will bring:

• A strong management background in care.
• A sound understanding of CQC requirements, safeguarding and high-quality care delivery.
• Experience leading teams and developing colleagues.
• The ability to review systems and introduce practical improvements.
• Strong organisational skills and confidence managing priorities across different locations.
• An approachable, collaborative leadership style.
• Commercial awareness alongside a commitment to person-centred care.
• A full driving licence and the ability to travel regularly across the four regions.

What we offer

• £48,000-£52,000 annual salary, depending on experience.
• Car allowance, plus business mileage reimbursement.
• Performance-related bonus of up to 10% of salary, linked to agreed objectives.
• 25 days’ annual leave plus bank holidays.
• Monday-to-Friday working.
• Flexible working arrangements, combining remote work, office time and on-site visits.
• Funded leadership training and professional development.
• Salary and career progression reviews as the business grows.
• Employee assistance and wellbeing support.
• Paid DBS check and funded Blue Light Card membership.
• Workplace pension.

Make your mark in a newly created role and help shape the next chapter at Nash Homecare. Apply today with your CV.

Contact information

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