Ambitions Personnel

Customer Service & Supply Chain Administrator (Permanent)

16 September by Ambitions Personnel

Job Location:
United Kingdom -England -East Midlands -Nottinghamshire -Newark-on-Trent
Salary:
£25,000 - £29,000/annum

 

Are you an experienced Customer Service Administrator or Office Administrator looking for a part-time role with a professional, friendly business in Newark?

We're looking for someone who enjoys dealing with people, is highly organised and takes pride in getting the detail right. This is a varied office-based role combining customer service, administration and order processing, working closely with Sales, Warehouse and Supply Chain.

You'll be responsible for helping customers throughout the order process, making sure orders are processed accurately and that any queries or issues are dealt with quickly and professionally.

You'll be working across different systems and departments, so we're looking for someone who is confident, organised and able to manage a busy and changing workload.

  • Answering incoming customer calls and dealing with enquiries professionally.

  • Processing customer orders accurately.

  • Responding to incoming and outgoing emails and correspondence.

  • Liaising with customers regarding their orders and providing delivery and tracking information.

  • Arranging collections and working with the Warehouse team on ad-hoc orders.

  • Working closely with Sales, Warehouse, Supply Chain and Customer Support to resolve queries and keep orders moving.

  • Updating information across internal systems and ensuring data is accurate.

  • Handling customer queries and resolving issues wherever possible.

  • Maintaining accurate records, filing and archiving.

  • Providing general administrative support to the wider team.

What we're looking for

Previous office-based customer service and administration experience is essential.

We're looking for someone who can demonstrate:

  • Proven experience working in a customer service and/or office administration role.

  • A confident and professional telephone manner.

  • Excellent written and verbal communication skills.

  • Strong attention to detail and accuracy.

  • Good organisational skills and the ability to prioritise a changing workload.

  • Confidence using Microsoft Word and Excel.

  • The ability to work independently and use initiative.

  • A positive, friendly and professional approach.

  • The ability to work collaboratively as part of a busy team.

Desirable experience

The following isn't essential, but will be advantageous and may influence where you sit within the salary range:

  • Previous experience processing customer orders.

  • Order fulfilment or sales administration experience.

  • Logistics or supply chain administration experience.

  • Experience working with SAP or another ERP system.

  • CRM experience.

  • Experience liaising with warehouses, couriers or carriers.

  • Experience dealing with UK and international deliveries.

  • Previous experience working within a manufacturing, distribution or similar environment.

Salary & hours

£25,000–£29,000 FTE, depending on experience.

The successful candidate will need to have proven office-based customer service and administration experience. Candidates with additional experience in order processing, logistics, SAP/ERP or supply chain will be particularly well suited and may be considered towards the upper end of the salary range.

The role is part-time initially, likely to be around 9.30am–3.00pm Monday to Friday.

Benefits

  • 20 days' holiday in year one, plus 3 additional days for the Christmas shutdown and bank holidays.

  • Holiday entitlement increases with length of service.

  • Annual discretionary bonus.

  • Enhanced employer pension contribution of up to 5% matched.

  • Medicash cashback scheme.

  • Life assurance at 2 x annual salary.

  • Enhanced maternity, paternity and sick pay.

  • Free on-site parking.

  • Company lunches and social events.

  • Birthday celebrations and weekly fresh fruit.

  • Relaxed and professional working environment.

Apply today

 

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* Privacy notice
The Company is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data so that it can provide these services – in doing so, the Company acts as a data controller. You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another source such as a jobs board. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you we will only use your personal data in accordance with the terms of the following statement. 1. Collection and use of personal data a. Purpose of processing and legal basis The Company has collected your personal data and will process your personal data for the purposes of providing you with work-finding services. The legal bases we rely upon to offer these services to you are: - Legitimate interest b. Categories of data The Company has collected the following personal data on you: Personal data: - Name - Date of birth - Contact details (including telephone number, email address and postal address) - Experience - Training and qualifications - CV c. Legitimate interest Where the Company has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows: - The Company must process personal data that it can provide work-finding services to its clients and work seekers. d. Recipient/s of data The Company may process your personal data with the following recipients: - Clients who may be potential Hirers you may be introduced to / supplied to work at via the Company. - Master Vendor Companies who may provide services on behalf of Clients of the Company. - Intermediary Companies who may provide employment contracting and payroll services to the Company. 2. Data retention The Company will retain your personal data only for as long as is necessary. Different laws require us to keep different data for different periods of time. The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) 2 years after the date on which we last provide you with work-finding services. We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. Where the Company has obtained your consent to process your personal and sensitive personal data we will do so in line with our retention policy (a copy of which is available upon request). Upon expiry of that period the Company may seek further consent from you. Where consent is not granted the Company will cease to process your personal data and sensitive personal data. 3. Your rights Please be aware that you have the following data protection rights: - The right to be informed about the personal data the Company processes on you; - The right of access to the personal data the Company processes on you; - The right to rectification of your personal data; - The right to erasure of your personal data in certain circumstances; - The right to restrict processing of your personal data; - The right to data portability in certain circumstances; - The right to object to the processing of your personal data that was based on a public or legitimate interest; - The right not to be subjected to automated decision making and profiling; and - The right to withdraw consent at any time. Where you have consented to the Company processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by contacting Helen Mason HR Manager Ambitions Personnel, Firth Court, Firth Road, Lincoln LN5 7WD. 4. Source of the personal data Jobs Board / CV database (This information came from a publicly accessible source) - LinkedIn (This information came from a publicly accessible source) - Via email from you - In person from you Where you have consented to the Company processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by contacting Helen Mason HR Manager Ambitions Personnel, Firth Court, Firth Road, Lincoln LN5 7WD. 5. Complaints or queries If you wish to complain about this privacy notice or any of the procedures set out in it please contact: Helen Mason HR Manager Ambitions Personnel, Firth Court, Firth Road, Lincoln LN5 7WD. You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, if you believe that your data protection rights have not been adhered to. Click here to view our privacy policy.