Retail & Customer Experience Advisor | Cambridge, CB24 4UQ | Full Time | Monday-Friday, 08:00-17:00 | £27,000 - £30,000 per annum including performance-related bonus

Are you passionate about delivering exceptional customer experiences and building strong relationships?

Our client is a high-class brand management and distributor of premium appliances. Operating out of a state-of-the-art facility, they provide an exciting opportunity to join an established customer service team focused on delivering best-in-class service to customers across direct-to-consumer websites and marketplace platforms.

The Role

As a Retail & Customer Experience Advisor, you will deliver exceptional customer service across multiple platforms, ensuring customer enquiries are handled professionally and efficiently.

Key Responsibilities

• Handle incoming customer enquiries via phone, email, live chat and social media in a timely and professional manner
• Deliver an outstanding customer experience
• Efficiently handle customer queries with empathy, knowledge and understanding
• Manage daily tasks across direct-to-consumer, retail and marketplace platforms, including processing orders, return requests and uploading stock inventories
• Work positively across internal departments, including sales, logistics and brand teams, to solve customer queries
• Generate and manage reports related to customer interactions, order status and service levels
• Conduct website audits to ensure up-to-date information is provided to consumers, including product information, FAQs and manuals

What We’re Looking For

• Experience working in a customer-focused and fast-paced environment
• A real desire to go above and beyond for customers
• Excellent listening skills with the ability to build good rapport with customers and display empathy
• A confident telephone manner, self-motivated with a drive to find the right solutions for customers
• Ability to work well under pressure, showing resilience and good time management skills
• Confidence using IT programmes, including Microsoft packages
• Ability to prioritise workload whilst being organised and efficient
• Excellent communication skills, both verbal and written
• Good attention to detail and ability to solve problems

What’s In It For You

• 25 days holiday
• Company Profit Share Scheme
• Contributory Pension (up to 6%)
• Life Cover

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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