We are seeking a hands-on hospitality professional to join a fast-paced, high-volume dining venue in Rome. This role is ideal for an aspiring hospitality leader who enjoys being on the floor, developing teams, and delivering exceptional guest experiences.
Working closely with the venue's management team, you will support daily operations, supervise service delivery, and help ensure commercial and operational objectives are achieved.

The successful candidate will take full ownership of the business, overseeing operational excellence, team development, guest satisfaction, and profitability.

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• Support the day-to-day operation of the venue, ensuring smooth and efficient service.
• Assist in managing departmental costs, labour schedules, and operational performance.
• Lead by example on the floor, promoting a guest-first service culture.
• Coach, motivate, and develop team members to achieve high standards of performance.
• Monitor service quality and guest satisfaction, addressing issues proactively.
• Support recruitment, onboarding, and ongoing training initiatives.
• Collaborate with management and department leaders to ensure operational consistency.
• Assist in achieving sales, productivity, and profitability targets.
• Maintain compliance with health, safety, and operational procedures.
• Identify opportunities to improve efficiency, enhance guest experiences, and drive revenue growth.
• Contribute to a positive team environment focused on engagement, accountability, and development.

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• Previous supervisory or management experience within a high-volume restaurant, hospitality, leisure, or entertainment environment.
• Strong passion for customer service and hospitality.
• Natural leadership skills with the ability to motivate and develop teams.
• Commercial awareness and understanding of operational performance metrics.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Fluent English required; additional languages are an advantage.
• Interest in food, beverage, entertainment, or live-event environments is beneficial.