Traffic Management Administrator

Location: Stoke-on-Trent
Hours: Monday to Friday, 9:00am – 5:00pm (1 hour lunch break)
Holiday Entitlement: 28 days annual leave plus your birthday off

About the Role

We are seeking an organised and proactive Traffic Management Administrator to join our growing team based in Stoke-on-Trent. This is a varied office-based role supporting the day-to-day operations of our Traffic Management division, ensuring operatives, clients and projects are effectively coordinated.

The successful candidate will play a key role in supporting our operational teams through recruitment administration, workforce planning, compliance management and general office support.

Key Responsibilities

Recruitment & Onboarding

• Advertise new Traffic Management vacancies across multiple job boards and recruitment platforms.
• Screen applications and arrange interviews.
• Process new starter documentation and onboarding paperwork.
• Verify Right to Work documents and maintain personnel files.
• Coordinate induction programmes and new starter compliance checks.
• Ensure all employee records are accurate and up to date.
• Organise and maintain weekly and daily operative rosters.
• Allocate Traffic Management operatives to contracts and projects.
• Liaise with operatives regarding shift availability and assignments.
• Support operational managers with resource planning requirements.
• Monitor staffing levels and assist with contingency planning.
• Collect, check and collate weekly timesheets.
• Ensure timesheet information is accurate and submitted within deadlines.
• Process client invoices and maintain invoicing records.
• Assist with payroll administration and reporting.
• Maintain accurate operational and personnel databases.
• Coordinate training courses and refresher programmes for operatives.
• Monitor qualification expiry dates including NHSS, LANTRA and other Traffic Management certifications.
• Arrange medicals, assessments and competency reviews where required.
• Ensure compliance records are maintained and updated.
• Produce reports relating to training, compliance and workforce activity.
• Provide administrative support to the Traffic Management management team.
• Answer telephone and email enquiries professionally.
• Prepare reports, spreadsheets and operational documentation.
• Maintain filing systems and company records.
• Assist with client communications and general business administration.
• Support continuous improvement initiatives across the department.

Workforce Planning & Scheduling

Payroll & Administration

Training & Compliance

General Office Duties

Candidate Requirements

Essential:

• Previous administration experience within a busy office environment.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Proficient in Microsoft Office, particularly Excel, Word and Outlook.
• Ability to manage multiple tasks and work to deadlines.

Desirable:

• Experience within Traffic Management, Construction, Highways, Logistics or Transport sectors.
• Knowledge of workforce planning and scheduling.
• Experience processing timesheets and invoicing.
• Understanding of compliance and training administration.
• Competitive salary dependent on experience.
• Monday to Friday working hours – no weekends.
• 28 days annual leave.
• Additional day off on your birthday.
• Company pension scheme.
• Ongoing training and development opportunities.
• Friendly and supportive working environment.
• Opportunity to join a growing and successful business.

What We Offer

Apply Today

If you are a highly organised administrator looking for a varied role within a fast-paced Traffic Management environment, we’d love to hear from you.

INDCOM