Sales Administrator
Location: Stoke-on-Trent
Salary: Up to £32,000 per annum (DOE)
Hours: Monday to Friday ( 8:00am–17:00pm)

About the Role

We’re looking for an organised and customer-focused Sales Administrator to join a growing and supportive team based in Stoke-on-Trent. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment where no two days are the same.

You’ll play a key role in supporting the sales process from enquiry through to delivery, ensuring customers receive an excellent experience every step of the way. If you’re proactive, detail-oriented, and enjoy building relationships, we’d love to hear from you.

What You’ll Be Doing

• Managing customer enquiries via phone and email
• Processing sales orders accurately and efficiently
• Preparing quotations, invoices, and sales documentation
• Keeping customer records and systems updated
• Liaising with internal teams to ensure smooth order fulfilment
• Providing customers with updates on orders and deliveries
• Supporting the wider sales team with administration and reporting
• Assisting with supplier coordination and stock-related queries
• Resolving customer issues quickly and professionally
• Building strong relationships with both new and existing customers
• Contributing ideas to improve processes and customer experience

What We’re Looking For

• Previous experience within administration, sales support, or customer service
• Strong communication and organisational skills
• Excellent attention to detail
• A positive, team-focused attitude
• Confidence working in a busy environment and managing multiple tasks
• Good IT skills and experience using internal systems
• A proactive and reliable approach to work 

If you are interested in this position please apply directly or email your CV over to MariaP@kpir.co.uk You can also call Maria on 01782712230 

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