Start: ASAP

Salary: €80.000 - €90.000 + extra's

Languages: English and German B2 Level minimum

Location: Germany

I am looking for a Head of Operations who lives and breathes QSR, loves being out in the stores and can turn KPIs into simple, clear actions for a whole network of restaurants.

No two days will look the same in this role.

Your mission

You lead the Operations Managers for Germany and Austria and are ultimately responsible for day‑to‑day excellence across all restaurants.

You are the link between the field, training, people, and head office – with a can‑do mindset and the ability to keep an overview, spot issues early and fix them quickly.

You’ll shape how we open new stores, how we train our teams and how we measure success, while staying close to the action with regular store visits.

What you will do

• Lead, coach and develop all Operations Managers to deliver strong results in sales, guest experience, speed, quality and labour.
• Own the operations playbook: ensure standards are understood, applied and continuously improved in every store.
• Partner with the Training / L&D team to design and roll out operations‑focused training, from onboarding to management development.
• Facilitate and support new store openings in Germany and Austria: pre‑opening planning, on‑site support, ramp‑up and handover.
• Drive recruitment and hiring for key operations roles in the field, working closely with HR and local management.
• Monitor and report on KPIs (sales, labour %, food cost, speed of service, guest satisfaction, audit scores) and translate data into clear priorities and action plans.
• Regularly visit restaurants to stay close to reality, support Managers on the floor and ensure brand and food safety standards are met.
• Act as an operations sparring partner for cross‑functional teams (Marketing, Supply Chain, Finance) to ensure smooth campaigns, product launches and promotions.

What you bring

• Several years of multi‑unit operations experience in QSR or fast casual – you know how a busy service feels at lunch rush.
• Deep industry knowledge in system gastronomy, including labour management, food safety, throughput and guest experience.
• Proven leadership experience managing Operations / Area / District Managers and large frontline teams.
• Strong analytical skills: you work confidently with KPIs and can explain them in a way everyone understands.
• A people person: approachable, clear, fair – you build trust quickly and know how to get the best out of different personalities.
• A true can‑do attitude: pragmatic, hands‑on, solutions‑driven and calm under pressure.
• Very good German and English; any additional language (e.g. local dialects, neighbouring countries) is a plus.

If you want a role where you’re not stuck behind a laptop all day, but out in the restaurants making a real difference to teams and guests – this job is for you.