First point of contact for all enquires relating to on and off street parking

enforcement and residents’ parking schemes. Deal with a wide range of customer

enquiries sometimes involving difficult conversations.

Process queries and reconcile cheque/card/cash payments received in respect of

PCN’s and permit applications presented by telephone, post, electronically or in

person.

Resolve queries using a variety of communication methods, being responsible for

the upholding or cancellation of PCN’s following laid down procedures and

guidelines.