4Recruitment Services Ltd
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Customer Service Advisor (Contract)

12 March by 4Recruitment Services Ltd

Job Location:
United Kingdom -England -East Midlands -Nottinghamshire -Nottingham
Salary:
£130.78 - £130.78/day

Customer Service Advisor

Nottinghamshire  

£130.78 per day

  • To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service.
  • Provide basic advice, contacts and general information on council services and those of partner organisations.
  • To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service.
  • To escalate issues to line management in a timlely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur
  • To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence).
  • To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required.
  • To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided.
  • To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision.
  • To provide and deliver a customer-centric service which reflects the standards set out in the Council's “Customer Service Standards”
  • To work with, and support line management to enure that reception cover is provided in line with service requirements and business continuity
  • To provide regular communication and support to all other team members ensuring that everyone has accurate information to work with on a day to day basis.
  • To prepare well for 1-2-1's, annual EPDR's and reviews.

To find out more information please contact BillyF@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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