At Anglian Home Improvements we are looking for Sales Support Advisors to support our Sales Support Contact Centre based in Norwich. The role is responsible for calling all prospective customers to follow up on our sales appointments and sits uniquely between having customer service skills and sales skills equally. 

The purpose of the Call Centre role is to engage with the prospective customer, either following a sales appointment, or to follow up their registered interest in our product arranging a sales appointment with a Sales Representative.

The role

• Developing and nurturing sales opportunities and negotiating a sale
• Engaging with prospective  customers that we have already engaged  with
• Negotiating a sale through outbound calls and overcoming objections
•  Maximising opportunities from existing leads for business growth
•  Achieving set sales performance targets through matching the right products and service to the prospective customer
•  Maintaining up to date product knowledge
•  Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation

 What We Need

• Proven success in a telesales role and the ability to be able to close a sale
• A passion for talking , rapport building and offering a great customer experience
• A proven track record of meeting and exceeding sales targets and providing an excellent customer experience.
• Determination to succeed, be focused and remain motivated
• Excellent communication skills to enhance sales values and conversion

 What We Offer

• Competitive salary and performance related bonus with up to £31,119 per annum in earnings potential
• 31 days holiday, increasing to 33 days after 2 year’s service
• And additional paid day off for your birthday
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Heavily discounted employee purchase scheme on all Company products

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,  applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website Visas and immigration - GOV.UK  . Thank you for your understanding