Legal & Credit Control Assistant | Southampton | Full Time | £25,000–£30,000 per annum

Our client is a family-run property business based in Southampton, established in 2006, with roots through its parent group dating back to 1983. They manage a diverse residential property portfolio across Southern Hampshire, ranging from studio apartments to three-bedroom houses.

The Role

They are looking for an organised, confident and customer-focused Legal & Credit Control Assistant to manage allocated rent-arrears cases, support debt recovery and assist with associated legal casework. Working closely with the Legal & Credit Control Lead, you will maintain accurate records, monitor repayment arrangements and ensure cases progress appropriately, helping to reduce outstanding arrears.

Key Responsibilities

• Managing allocated tenant arrears cases and maintaining regular follow-up activity
• Contacting tenants regarding outstanding balances and establishing reasons for non-payment
• Agreeing and monitoring repayment arrangements and following up on broken agreements
• Prioritising cases based on outstanding balances, circumstances and recovery prospects
• Communicating professionally with tenants experiencing financial difficulties while maintaining consistent recovery activity
• Liaising with relevant external support services where appropriate
• Assisting with legal escalations, including preparing case histories, correspondence, account information and supporting evidence
• Supporting court, possession and rent-arrears proceedings, including monitoring deadlines, hearings and required actions
• Maintaining accurate case notes, correspondence, agreements and follow-up dates within company systems
• Contributing to daily arrears reports and other credit-control and debt-recovery reporting
• Identifying operational issues and suggesting practical improvements

Requirements

Essential

• Strong organisational skills, attention to detail and reliable follow-through
• Confident and professional telephone manner, including discussing money and outstanding debts
• Clear written English and the ability to produce accurate case notes and professional correspondence
• Ability to manage a caseload, competing priorities and time-sensitive tasks
• Good judgement when deciding whether to continue engagement or escalate a case
• Ability to balance empathy for individual circumstances with firm and consistent recovery activity
• Comfortable using case-management systems, spreadsheets and management reports
• Ability to work independently and collaboratively within a small team

Desirable

• Previous experience in credit control, arrears management, debt recovery or property management
• Experience in residential lettings or the private rented sector
• Exposure to possession proceedings, court documentation or formal debt-recovery processes
• Familiarity with tenancy agreements, rent accounts and repayment arrangements
• Experience supporting customers experiencing financial difficulties or vulnerability

What’s In It For You

• Competitive salary of £25,000–£30,000 per annum, depending on experience
• Bonus scheme
• Private GP company benefits
• Supportive and professional working environment
• Ongoing training and professional development
• Career progression opportunities
• Company incentives and rewards

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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