Renewals Executive

Location: Telford

Salary: £26,000–£27,000 + Commission

Hours: Monday to Friday- 8.45am – 5.15pm

Are you confident speaking with customers, great at building relationships and comfortable having conversations around renewals?

We are looking for a Renewals Executive to join a friendly and supportive team in Telford. This is a customer-focused role where you will take ownership of your customers, manage renewal conversations and help deliver an excellent experience from start to finish. You will speak with customers ahead of their renewal, understand their requirements, review the options available and provide clear, accurate information to help them make the right decision.

The role:

• Proactively contact customers ahead of their renewal dates
• Manage renewal enquiries by telephone and email
• Understand customer requirements and ensure information is accurate and up to date
• Review available options and provide clear information and guidance
• Build strong relationships to encourage long-term customer retention
• Handle objections confidently and work towards agreed retention targets
• Identify appropriate opportunities to introduce additional products or services
• Liaise with external partners and internal teams where required
• Complete customer documentation accurately and maintain clear records
• Work towards agreed income, retention and customer service targets
• Ensure customer interactions are handled professionally and in line with regulatory requirements

What we are looking for:

• Previous experience within renewals or sales is essential
• Confident and professional telephone manner
• Strong communication and relationship-building skills
• A customer-focused approach and genuine desire to deliver a positive experience
• Commercial awareness and confidence working towards targets
• Ability to handle objections and have effective customer conversations
• Excellent attention to detail and organisational skills
• Good IT skills, including email, internet and CRM systems
• GCSE Grade C/4 or above in Maths and English, or equivalent
• Previous experience within a regulated environment would be advantageous

What’s on offer:

• £26,000–£27,000 basic salary + commission
• Monday to Friday
• Office-based role in Telford
• Fully funded qualification following successful completion of probation
• Friendly and supportive working environment
• Opportunity to develop your sales, customer service and account management experience

If you are confident on the phone, enjoy building strong customer relationships and want a role where you can take ownership of your customers and directly contribute to retention, we would love to hear from you!