Quality Engineer

Salary: £40,000 per annum
Working Hours: Mon - Thurs 8:30am-4:30pm Fri 8.30 till 4.00pm 
Annual Leave: 25 days + Statiotry 
Location: West Brom

About the Company

We are a leading manufacturer and distributor of electrical, mechanical and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, security products and related solutions.

We are committed to building a collaborative culture focused on empowering our customers, supporting our employees and delivering high-quality products and solutions.

The Opportunity

We are looking for a proactive, hands-on Quality Engineer who enjoys working closely with manufacturing, engineering, logistics and technical teams to solve quality issues, investigate customer concerns and drive continual improvement.

You will play a key role in maintaining and developing our Quality Management System, supporting ISO 9001, UL and ATEX requirements, improving Right First Time (RFT) performance and ensuring effective corrective and preventive actions across the business.

Key Responsibilities
Support the maintenance, implementation and continual improvement of the Quality Management System (QMS), ensuring compliance with ISO 9001, UL, ATEX, customer and certification requirements.
Coordinate containment, corrective and preventive actions, ensuring actions are completed effectively, verified for effectiveness and closed within agreed timescales.
Lead and support investigations into customer complaints, internal non-conformances and process failures using structured problem-solving techniques including 8D, 5 Why and Fishbone Analysis.
Provide hands-on quality engineering support to Production, Assembly, Warehouse, Technical and Engineering teams.
Support the Quality Lead in delivering quality objectives, standards and continual improvement initiatives.
Support first-off, in-process and final inspection activities, product validation, testing, traceability checks and product release.
Prepare, review and maintain quality documentation, including procedures, work instructions, control plans, inspection records, Certificates of Conformity, Material Test Certificates, PPAP, FAI and customer quality packs.
Conduct internal audits and support external and customer audits, raising findings and following up corrective actions.
Monitor and report quality performance through KPIs, trend analysis and improvement activities.
Support initiatives to reduce defects, repeat issues, customer complaints and Cost of Poor Quality.
Conduct product testing and evaluation to verify conformance against applicable specifications, standards and customer requirements.
What We're Looking For
Essential Experience & Qualifications
BS EN ISO 9001 knowledge and experience.
Minimum 3 years' experience in a Quality Engineering role or equivalent.
Experience working within a manufacturing, engineering, assembly, fabrication, cable management, electrical, construction products or similar technical environment.
Experience investigating customer complaints and internal non-conformances.
Practical understanding of root cause analysis and corrective action methodologies, including 8D, 5 Why and Fishbone Analysis.
Ability to read and interpret engineering drawings, specifications, inspection standards and technical requirements.
Good understanding of inspection, testing, first-off approval, process control and product release.
Experience with PPAP, FAI, Control Plans, Process Flow Diagrams and FMEA.
Competent user of Microsoft Office applications.
Strong written and verbal communication skills.
Confident working with cross-functional teams and challenging non-conforming practices professionally.
Ability to work independently, make evidence-based decisions and escalate issues appropriately.
Bachelor's degree or equivalent qualification in Engineering, Business or a related field.
Desirable
Experience with UL and ATEX requirements.
Product and industry knowledge within OEM markets.
Experience working directly with OEM customers and key stakeholders.
Commercial or business development experience within industrial markets.
Proven ability to build and maintain strong customer and stakeholder relationships.
Experience supporting sales growth within key accounts and industrial markets.
Excellent negotiation and presentation skills.
Willingness to travel nationally when required.
What We Offer
£40,000 annual salary
Monday?Friday, 8:30am?4:00pm
25 days annual leave
Festive shutdown at Christmas
Company-wide bonus scheme
Service and recognition awards
Training and development opportunities
Company pension
Life assurance ? 4x salary
Discounted gym membership
Enhanced family-friendly policies
Free annual flu vaccination vouchers
Employee Assistance Programme, including a 24/7 GP service
Cash health plan
Free home cyber-security training
Cycle to Work scheme
Free on-site parking
Our Culture

We are committed to creating an engaged and aligned workforce that drives a collaborative culture.

Our team strives for breakthrough results, stays focused on being standout leaders and fully supports business decisions. We consistently live our mission, strategic priorities and behaviours in a way that reflects our core values.

Together, we build strong leaders who continually endeavour to move us forward.

Diversity & Inclusion

We are a Disability Confident Employer and are committed to ensuring a fair and inclusive recruitment process.

If you require any reasonable adjustments during the recruitment process, please contact the recruitment team.

Join us and help build better together.
MAN24