An exciting opportunity has arisen for an experienced operational leader to oversee hospitality and catering operations within a major live events and entertainment destination.

The successful candidate will be responsible for leading a large-scale, fast-paced operation delivering food, beverage and guest experiences across a diverse portfolio of premium hospitality spaces. This role requires a commercially driven leader who thrives in dynamic environments with high visitor volumes and the delivery of multiple large-scale events.

Working in close partnership with key stakeholders, you will take full ownership of operational performance, guest experience standards, team leadership and financial delivery across the site. You will play a key role in ensuring excellence during peak event days, while also driving continuous improvement across all areas of the operation.

---

• Oversee day-to-day hospitality and catering operations across multiple service areas
• Ensure consistently high standards of service delivery and operational execution
• Lead and develop large operational teams across front and back-of-house functions
• Monitor commercial performance, budgets and operational KPIs
• Identify opportunities to improve efficiency, guest satisfaction and revenue generation
• Support the delivery of major live events, corporate functions and high-footfall trading periods
• Build collaborative relationships with partners, suppliers and internal stakeholders
• Drive a culture of accountability, engagement and continuous improvement
• Maintain strong focus on health & safety, compliance and operational best practice

---

• Significant leadership experience within hospitality, leisure, events or large consumer-facing operations
• Strong background managing high-volume and multi-unit environments
• Commercially aware with experience overseeing budgets and financial performance
• Confident leading large teams within fast-paced operational settings
• Strong organisational and stakeholder management capabilities
• Hands-on leadership style with a proactive and solutions-focused mindset
• Comfortable operating in complex environments with changing priorities
• Passion for customer experience and operational excellence
• Strong communication skills with the ability to operate effectively in both Dutch and English-speaking environments