Job title

People co-ordinator

Job purpose

To provide HR administration support, ensuring the highest standards of service are consistently delivered to internal customers while promoting the organisation’s ethos and culture.

Key activities & accountabilities

• Support the HR team in delivering a high-quality HR service
• Maintain accurate and up-to-date employee records and files
• Prepare offer letters and contracts of employment
• Draft correspondence relating to changes in terms and conditions
• Input and maintain data on the HR system (e.g. sickness, probation, starters/leavers)
• Process monthly payroll amendments
• Carry out pre-employment checks including references, DBS checks, credit checks, and occupational health referrals
• Contribute to employee wellbeing and engagement initiatives
• Ensure HR policies are accessible and up to date
• Administer new starter processes within the HR system
• Assist with the annual pay review process
• Ensure DBS renewals are completed within required timeframes
• Manage the HR inbox on a daily basis
• Handle the leaver process, including resignation acknowledgements and internal notifications
• Develop expertise in the HR system (e.g. Sage People)
• Create employee ID badges and manage visitor pass records
• Conduct stay interviews with employees
• Conduct exit interviews with leavers
• Support ad hoc HR tasks and projects as required

Key interfaces

• Director of people & culture
• HR business partner
• Talent attraction partner
• Head of organisational development
• Organisational development co-ordinator
• IT department
• All employees

Specialist knowledge

• Background in HR administration
• Proficiency in Microsoft Office applications
• Understanding of organisational services
• Strong administrative capability
• Knowledge of company policies and procedures
• Experience with HR systems
• Good standard of maths and English

Skills & abilities

• Strong planning and organisational skills
• Effective time management
• High attention to detail
• Ability to work under pressure
• Excellent communication skills
• Methodical and accurate approach

Competencies

• Business focus
• Customer focus
• Continuous improvement
• Teamwork
• Adaptability
• Problem solving and decision making

Education & experience

• Good general education
• HR administration experience (desirable)
• CIPD Level 3 qualification (desirable)

How is performance measured?

• Internal customer feedback
• Accuracy and completeness of HR records
• Achievement of personal objectives
• Quality and accuracy of work