A dynamic, fast-paced multi-site retail business with a strong presence across the UK

This role is based in London and supporting managers across multiple retail locations.

This is a hands on role where you will act as a trusted advisor to leaders, providing expert guidance on all aspects of employee relations in a commercial retail environment.

Key Responsibilities:

• Manage a full range of ER cases including disciplinaries, grievances, performance management, absence, and investigations
• Provide clear, pragmatic advice to line managers in line with UK employment law and company policy
• Support complex and high-risk cases through to resolution
• Coach and upskill managers to improve confidence and capability in ER matters
• Ensure consistent and fair application of policies across all sites
• Identify trends and risks, providing recommendations to reduce ER issues

Experience:

• Proven experience in an ER focused role, ideally within retail, hospitality, or another fast-paced, multi-site environment
• Strong working knowledge of UK employment law
• Confident advising and influencing stakeholders at all levels
• Able to manage high case volumes while maintaining quality and attention to detail
• Pragmatic, commercially minded, and solutions-focused
• CIPD qualification (Level 5 or above) essential