Senior 3rd Line Support(Permanent)
Position: Senior IT Support Specialist, Full-time Permanent Location: Holmes Chapel – Hybrid. Four days per week in office, Wednesdays remote. Salary Range: £35,000 - £40,000 Join a dynamic Managed Service Provider (MSP) at the forefront of IT support across the UK. We thrive on teamwork and a commitment to delivering top-notch service to our diverse clientele. As we embark on further growth and enhancement of our services, we're on the lookout for a versatile and knowledgeable Senior IT Support Specialist to join our team either in Holmes Chapel or Westcliff-On-Sea.
Why Choose us? • Lucrative commission plan
What We're Seeking in You: • Minimum 4 years of experience in IT support and customer service roles • Proficiency in 3rd line/senior support responsibilities • Extensive understanding of Microsoft platforms and technologies • Expertise in Hyper-V and VMware • Hands-on experience with Ubiquiti UniFi platform and major networking equipment like Netgear, HP, and Cisco • Familiarity with backup platforms such as Veeam and Datto • Strong grasp of network infrastructure configuration including IPv4/IPv6, LAN/WAN • Azure cloud experience • Working knowledge of Mac OS and CRM systems • Exposure to Linux • Professional certifications are a plus • Prior experience in an MSP environment is advantageous Your Responsibilities Will Include: • Executing ICT projects onsite and remotely, encompassing both software and hardware • Providing 3rd line support for technology-related incidents within defined SLAs • Maintaining comprehensive and up-to-date support documentation for all infrastructure components • Taking ownership of issues and ensuring resolution is achieved • Delivering exceptional customer care and setting high standards for the team • Managing accurate asset records and liaising with third-party suppliers • Monitoring and maintaining system environments to ensure availability, performance, and security • Assisting junior colleagues with IT support tasks, including complex escalations • Conducting customer training sessions via various mediums • Effectively multitasking to manage work queues and prioritize tasks to meet SLAs Benefits: • Additional leave entitlement • Casual dress code • Company-sponsored events • Comprehensive pension plan • Health and wellbeing initiatives • On-site parking facilities • Referral incentives • Store discounts Join us in this exciting opportunity to grow and make a significant impact within our progressive organization. Apply now to be part of our journey! |