Claims Handler

Telford | £25,000–£26,000 | Monday to Friday, 8.45am–5.00pm

Are you looking to build a rewarding, long-term career within financial services?

Whether you already have claims experience or come from a strong customer service background and are keen to develop, this is a great opportunity to join a well-established and growing business that genuinely invests in its people.

The role

As a Claims Handler, you will be a key point of contact for customers, supporting them throughout the claims process and providing a professional, friendly and efficient service from start to finish.

Working within an experienced and supportive team, your responsibilities will include:

• Managing claims from initial notification through to resolution
• Building positive relationships with customers and relevant third parties
• Keeping customers informed throughout the claims journey
• Handling enquiries professionally and resolving queries efficiently
• Maintaining accurate and up-to-date records and documentation
• Progressing claims in line with company procedures and compliance requirements
• Liaising with relevant parties to gather information and progress cases promptly
• Working closely with colleagues to deliver an excellent customer experience

What we're looking for:

We're interested in hearing from candidates who:

• Have previous claims handling experience, or a strong customer service background with an interest in financial services
• Are personable, confident and comfortable speaking with a wide range of people
• Have a positive attitude and are keen to learn and develop
• Are organised, proactive and capable of managing a varied workload
• Have excellent attention to detail
• Take pride in delivering a high standard of customer service
• Enjoy working as part of a friendly and collaborative team
• Are looking for a long-term opportunity with genuine career development

What's on offer?

• £25,000–£26,000 per annum
• Monday to Friday, 8.45am–5.00pm
• Office-based role
• 25 days' holiday plus bank holidays
• Additional day off for your birthday
• Full training and ongoing professional development
• Excellent company benefits
• Friendly and supportive team environment
• Genuine opportunities for career progression

If you're looking for a role where your personality is valued, your development is encouraged and you can build a long-term career within financial services, we'd love to hear from you.