Customer Experience & Operations Coordinator

Location: Aylesford
Salary: £30,000+ DOE
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your work genuinely makes a difference, and every day brings something different?

This Customer Experience & Operations Coordinator opportunity is perfect for someone who enjoys working with customers, keeping operations running smoothly and being part of a busy, professional environment. If you're looking for a long-term career with a stable employer, structured Monday to Friday hours and genuine opportunities to develop, this role offers exactly that.

As a Customer Experience & Operations Coordinator, you'll become the welcoming face of the business, playing a key role in delivering an outstanding customer experience while supporting the day-to-day operation of a busy workshop. You'll join a supportive team where your organisation, communication skills and attention to detail will be highly valued.

What's in it for you?
·Competitive salary of £30,000+ DOE
·Monday to Friday working hours
·Rotating shifts:
oWeek 1: 7:00am - 3:30pm
oWeek 2: 8:00am - 4:30pm
·23 days annual leave plus Bank Holidays
·Company pension
·Monthly pay
·Stable, long-established business
·Supportive working environment
·Career development opportunities

The Role
As a Customer Experience & Operations Coordinator, you'll be responsible for creating a professional first impression for customers while ensuring the smooth running of reception and administration functions. This varied role combines customer service, administration and operational coordination within a fast-paced automotive environment.

Key responsibilities include:
·Welcoming customers and visitors in a friendly and professional manner.
·Managing incoming telephone calls and directing enquiries efficiently.
·Processing customer jobs through customer and insurance platforms.
·Booking vehicles into the workshop and coordinating collections and deliveries.
·Providing regular customer updates using multiple online systems.
·Maintaining accurate customer records and administrative documentation.
·Supporting the management and workshop teams with administration and invoice processing.
·Ensuring reception and customer areas remain professional, organised and welcoming.

About You
To succeed as a Customer Experience & Operations Coordinator, you'll be organised, customer-focused and able to remain calm under pressure while managing a varied workload.

You'll ideally have:
·Previous experience as a Customer Experience & Operations Coordinator, Customer Service Advisor, Receptionist, Front of House Coordinator, Service Administrator or Operations Coordinator.
·Previous experience within an automotive, Bodyshop, accident repair centre or commercial vehicle environment would be advantageous, but is not essential.
·Excellent communication and interpersonal skills.
·A confident and professional telephone manner.
·Strong organisational skills with exceptional attention to detail.
·Good IT skills, including Microsoft Office, and the ability to learn new systems quickly.
·A proactive attitude with the ability to prioritise tasks in a busy environment.
·A genuine commitment to delivering outstanding customer service.

Apply Today
If you're an experienced Customer Experience & Operations Coordinator looking for a secure, rewarding position where your customer service and organisational skills will be appreciated, this is an excellent opportunity to join a well-established business offering long-term stability and genuine career development.

Apply today for immediate consideration.  Contact Chris at AutoSkills UK and quote job number 54317.