Experienced Lettings Administrator

Location: Hammersmith, London
Salary: £30,000–£35,000 per annum
Hours: Monday to Friday, 9:00 am–6:00 pm, plus 2 Saturdays per month (10:00 am–3:00 pm)

Join a Growing Co-Living Property Business

Are you an experienced Lettings Administrator looking for your next challenge in a fast-paced and rewarding environment?

We're recruiting on behalf of an innovative and rapidly expanding co-living property management company that's redefining the rental experience across London. With a strong reputation for exceptional customer service and high-quality accommodation, this is an exciting opportunity to join a supportive team where your contribution truly makes a difference.

You'll work alongside experienced property professionals, play a key role in delivering a seamless lettings journey for tenants, and have the opportunity to develop your career within a growing business.

The Role

Reporting to the Head of Property Management, you'll be at the heart of the lettings operation, ensuring every tenancy is managed efficiently from application through to move-out.

No two days are the same, and you'll enjoy a varied role where organisation, communication, and problem-solving are key.

Key Responsibilities

• Manage tenant enquiries and guide applicants through the tenancy process
• Process tenancy applications, referencing, Right to Rent checks, and credit checks
• Prepare tenancy documentation and maintain accurate property and tenant records
• Coordinate move-ins, move-outs, and end-of-tenancy inspections
• Manage rent arrears administration and liaise with tenants and relevant stakeholders
• Coordinate maintenance requests, contractor appointments, and property turnaround schedules
• Process contractor invoices and assist with property reporting
• Handle tenant queries, complaints, and disputes professionally, always delivering exceptional customer service
• Support compliance across the property portfolio, ensuring all documentation is accurate and up to date
• Work closely with internal teams to help maintain high occupancy levels and an excellent resident experience

About You

You're organised, proactive, and thrive in a busy environment where no two days are the same. You enjoy building positive relationships, solving problems, and delivering an outstanding customer experience.

You're someone who takes ownership of your work, communicates confidently with tenants and contractors, and remains calm under pressure.

What We're Looking For

Essential

• Minimum two years' experience within residential lettings, property management, or student accommodation administration
• Strong understanding of tenancy administration and the lettings process
• Excellent organisational skills with the ability to prioritise a varied workload
• Outstanding customer service and communication skills
• Strong attention to detail and administrative accuracy
• Confident handling sensitive conversations, complaints, and challenging situations
• Excellent written communication and IT skills

Desirable

• Experience within Co-Living, Build to Rent (BTR), or the Private Rented Sector (PRS)
• Knowledge of lettings legislation and compliance requirements
• Experience using property management software or CRM systems
• Previous exposure to contractor coordination and maintenance scheduling
• Understanding of rent arrears processes

Why Join?

This is more than just another lettings administration role—it's an opportunity to join a business that's growing rapidly and investing in its people.

You'll benefit from:

• Competitive salary of £30,000–£35,000
• A friendly, collaborative, and supportive team environment
• Genuine opportunities for career progression as the business continues to grow
• Ongoing training and professional development
• A varied role with real responsibility and autonomy
• Company social events and team-building activities
• Cycle-to-work scheme
• On-site parking
• Employee discounts and food-related perks
• The opportunity to be part of an ambitious company that's shaping the future of co-living in London

Apply Today

If you're an experienced Lettings Administrator who enjoys working in a fast-moving environment and wants to be part of a growing business where your contribution is genuinely valued, we'd love to hear from you.

Apply now to take the next step in your property career.