Key Account Manager
Edinburgh
£35,000–£40,000

Brightwork are supporting a growing operations‑led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team.

This role is ideal for someone who enjoys balancing strategic relationship management with hands‑on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast‑paced, delivery‑focused environment.

The Role
As Key Account Manager, you’ll be responsible for the overall health of a portfolio of client relationships. You’ll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard.

Alongside this, you’ll manage and support a team of client services professionals who handle the day‑to‑day account activity.

Responsibilities will include:

• Owning and developing long‑term client relationships
• Acting as the escalation point for complex or sensitive client issues
• Ensuring service levels, communication standards and delivery timelines are consistently met
• Leading, mentoring and supporting the client services team
• Overseeing account workloads, priorities and resourcing
• Working closely with operations, production and leadership to align client expectations with delivery
• Identifying opportunities to strengthen partnerships and improve the client experience

About You
You’ll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter.

The idea person will have:

• Proven experience in account management, customer success or customer services leadership
• Exposure to operational or production‑led sectors
• Confidence working with multiple stakeholders, including senior client contacts
• Experience managing or mentoring team members
• Strong organisational and problem‑solving skills
• A pragmatic, calm approach to pressure and competing priorities

Why Apply?

• A key role within a growing, well‑established business
• Genuine influence over client relationships and service delivery
• Opportunity to lead and shape a client services function
• Competitive salary and clear scope for progression as the organisation continues to scale

For further details on this excellent opportunity, please call Daniel Allan on 07812 436964 or email daniel.allan at brightwork.co.uk