Customer Service Associate – Temp (Ongoing)

Crewe | Hybrid |  £14.83 per hour | 36 hours per week

We’re currently recruiting on behalf of our client for an experienced Customer Service Associate to join their team in Crewe on a temporary ongoing basis – with an immediate start available. This is a fantastic opportunity to join a well-established organisation where you’ll play a key role in delivering a high standard of service across a busy, fast-paced environment.

The Role

Working as part of a collaborative team, you will act as a central point of contact for customers and internal stakeholders, ensuring queries and orders are handled efficiently and professionally.

Key responsibilities include:

• Managing customer enquiries, complaints, and service requests end-to-end
• Processing orders, billing, credits, debits, and refunds
• Monitoring orders and ensuring compliance with processes and regulations
• Acting as a SPOC for customers, suppliers, and internal teams
• Supporting reporting, escalations, and administrative processes
• Meeting performance KPIs around service delivery and resolution times
  

What We’re Looking For

We’re keen to speak with candidates who have:

• Previous experience in a customer service role (minimum 1 year)
• Strong communication and problem-solving skills
• The ability to manage multiple priorities in a fast-paced environment
• Good working knowledge of Microsoft Office
• A proactive, team-focused approach

Experience with systems such as SAP is desirable but not essential, as training will be provided.

Working Pattern

• 36 hours per week
• Shift pattern between 7:00am – 5:30pm (early and late rotations)

Location & Flexibility

• Based in Crewe
• Initially fully office-based for training
• Hybrid working available once training is complete

Pay & Contract

• £14.83 per hour
• Temporary ongoing assignment
• Immediate start available

Why Apply?

• Opportunity to gain experience with a leading, structured customer service operation
• Supportive team environment
• Hybrid flexibility after training
• Fast turnaround recruitment process

Interested?

If this sounds like the right fit for you, apply today or get in touch for more details call Ezme on 01782 712230 or email your CV to esmes@kpir.co.uk

INDCOM