Front of House Manager – Luxury Estate in Surrey

Salary: Negotiable DOE

We are seeking an exceptional Front of House Manager to join a prestigious luxury estate in Surrey. This is a rare opportunity to take ownership of guest experience within an exclusive, high-end environment where discretion, service excellence, and attention to detail are paramount.

As Front of House Manager, you will be responsible for delivering an outstanding and seamless guest experience across the estate. You will lead a large front-of-house team, ensuring every interaction reflects the highest standards of luxury hospitality.

You will act as the key point of contact for guests, overseeing arrivals, departures, requests, and day-to-day service delivery across the estate. This is a hands-on leadership role requiring both operational precision and a natural flair for anticipating guest needs before they arise.

Responsibilities:

• Lead and manage the front-of-house team across the estate
• Deliver a flawless guest journey from arrival to departure
• Maintain exceptional service standards at all times
• Coordinate with housekeeping, private chefs, and estate operations teams
• Handle VIP guests, special requests, and bespoke experiences with discretion
• Oversee scheduling, training, and team performance
• Ensure all areas of the estate present to the highest luxury standard

Requirements:

• Proven experience in luxury hospitality (private members’ clubs, 5-star hotels, or private estates)
• Strong leadership and people management skills
• Calm, professional, and highly discreet
• Exceptional attention to detail and service delivery
• Naturally proactive with a “no request too big or small” mindset
• Strong organisational and communication skills
• Flexibility to work shifts, including weekends as required