Support Agent

Crewe

Permanent

Full-time

We are currently seeking a proactive and customer-focused Support Agent to join a growing team. This is a fantastic opportunity for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced environment.

In this role, you will be responsible for supporting a wide customer base, building strong relationships, and ensuring a high standard of service is consistently delivered. You’ll play a key part in resolving issues, maintaining communication, and contributing to continuous improvements.

Key Responsibilities:

• Provide first-line support, handling a range of technical and customer queries
• Respond to support tickets and calls within agreed service levels
• Communicate clearly and professionally with customers at all times
• Take ownership of incidents, providing regular updates through to resolution
• Collaborate with internal teams to resolve issues efficiently
• Identify recurring problems and suggest improvements to processes or services
• Maintain accurate customer records and documentation

Key Skills & Experience:

• Strong problem-solving skills with a logical and analytical approach
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks and priorities in a busy environment
• A team player with a proactive and positive attitude

If you are interested in this role please apply directly or email your CV over to EllieC@kpir.co.uk. You can also call Ellie on 01270 589943.

INDCOM