Full-Time Customer Service Advisor

Location: Bristol
Salary: £25,396.80 per annum
Hours: 40 hours per week – Monday to Friday, 8:00am to 5:00pm (1-hour unpaid lunch break)
Contract: Full-Time, Permanent

What’s in It for You

• 22 days holiday plus bank holidays

• Discretionary annual bonus

• Life cover (2x annual salary)

• Company contributory pension scheme

• Cycle to Work Scheme

• Employee Assistance Programme

• Eye-care scheme

• Retail discounts

• Free on-site parking

• Full training provided

• Saturday morning work on a rota basis, paid at overtime rate

The Role

A great opportunity has arisen for an experienced Customer Service Advisor to join a busy, friendly team at a well-established fuel and lubricant distribution depot.

This is a fast-paced, office-based role handling inbound customer calls, processing orders, and ensuring every customer receives exceptional service.

Key Responsibilities

• Answer incoming calls and emails from customers to take and process fuel orders

• Accurately input and update information on internal systems

• Process card payments efficiently and securely

• Liaise with third-party suppliers to arrange and confirm orders

• Prepare and submit invoices, including proof of delivery

• Chase outstanding invoices for the accounts payable department

• Maintain pricing and account information accurately

• Communicate with the credit control department regarding credit limits and orders on hold

• Ensure data accuracy and minimise the need for credit notes

• Adhere to GDPR and company policies at all times

• Support colleagues and assist with additional duties when required

About You

• Experience in a similar customer service or office-based role (essential)

• Confident handling inbound calls (essential)

• Excellent communication and administrative skills

• IT literate with strong attention to detail

• Able to work effectively under pressure and on your own initiative

• Good organisational and time-management skills

• Professional, team-oriented, and dependable

• Awareness of GDPR and a commitment to confidentiality

• Positive and proactive approach to work

If you’re reliable, organised, and enjoy delivering excellent customer service in a busy environment, this could be the ideal opportunity for you.

Apply today to take the next step in your career as a Customer Service Advisor.