Service Advisor / Aftersales Advisor
Location: Worthing
Salary: £31,000 Basic | £40,000 OTE
Job Type: Full-Time, Permanent
Hours: Monday-Friday, 8:00am-6:00pm
Saturday: 8:00am-12:00pm, every other Saturday

Service Advisor - £40,000 OTE | Excellent Benefits | Manufacturer Training

Are you an experienced Service Advisor looking for a new opportunity with a dealership that genuinely invests in its people?
We're recruiting for a customer-focused Service Advisor to join an established automotive dealership in Worthing. Offering a £31,000 basic salary with realistic earning potential of £35,000-£40,000 OTE, this is a great opportunity to join a professional aftersales team with excellent benefits and ongoing manufacturer training.
You'll be joining a growing department, working alongside an existing Service Advisor and playing an important role in delivering an excellent customer experience. The business is committed to developing its team, with full support towards achieving manufacturer Service Advisor accreditation.

What's in it for You?
·£31,000 basic salary
·£35,000-£40,000 OTE through commission and performance-related incentives
·25 days' annual leave plus bank holidays
·Company car scheme available after six months
·Private healthcare after six months
·Family and friends discounts on servicing and MOTs
·Ongoing Manufacturer training and accreditation
·Opportunities to develop and progress your career

The Role
As Service Advisor, you'll be the key point of contact between customers and the workshop, ensuring every customer receives a professional and positive aftersales experience.
Your responsibilities will include:
·Welcoming customers and managing their service and repair requirements
·Booking vehicles into the workshop and managing appointments
·Preparing job cards and accurately recording customer concerns
·Liaising with technicians and workshop colleagues to monitor repair progress
·Keeping customers updated throughout the service process
·Explaining recommended work, costs and timescales
·Promoting service plans and additional retail labour opportunities
·Maintaining excellent customer satisfaction and CSI scores
·Ensuring vehicles are ready for collection and payments are processed
Experience using systems such as RTC, POWER, 1LINK, Coopers and manufacturer systems would be advantageous.

About You
We're looking for someone with:
·Previous automotive Service Advisor experience
·Excellent customer service and communication skills
·The ability to manage a busy workload and prioritise effectively
·Confidence discussing additional work and promoting service plans
·A professional, organised and customer-focused approach
·A positive attitude towards training and development

Apply Today

If you're an experienced Service Advisor looking for a role offering a competitive basic salary, achievable bonuses, excellent benefits and genuine opportunities to develop, we'd love to hear from you.

Don't worry if your CV isn't up to date. Get in touch with Becky for a confidential discussion about the opportunity and your next career move.