Overview

We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.

This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Spanish and English is essential.

Location: Hybrid - Canary Wharf, London (3 days in office)

Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)

Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday

Training: Fully office‑based

Key Responsibilities

• Convert inbound calls into confirmed holiday bookings

• Conduct needs‑based conversations to recommend tailored travel packages

• Maximise revenue through upselling and cross‑selling

• Manage booking amendments, cancellations and confirmations

• Follow up on leads and support outbound activity during peak periods

• Maintain accurate customer records and follow internal procedures

What You'll Bring

• Fluent Spanish and English

• Proven success in a sales‑driven or customer‑facing environment

• Strong commercial awareness and confidence in closing deals

• Excellent communication and rapport‑building skills

• Resilience, professionalism and a results‑driven mindset

• Ability to multitask across calls, systems and admin

• Experience in travel, tourism or hospitality is an advantage

• Understanding of call centre KPIs and performance culture

What's on Offer

• Life insurance scheme

• Perkbox membership

• Eye test vouchers

• Excellent training and induction programme

• Modern, recently built premises with staff facilities

• Corporate discounts (gym, restaurants, bars, hairdressing and more)

• Smart‑casual dress code

• Charity and fundraising events

• Incentives, prizes and performance rewards

• NVQ qualifications & apprenticeship opportunities

• Recommend‑a‑friend bonus scheme

To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on 01202 292907 for further details.