Customer Service Representative

Location: Portbury, Bristol
Salary: £25,000 – £27,000 per year (depending on experience)
Hours: Monday to Friday, 8:30am – 5:00pm
Contract: Full-time, permanent

Benefits

• £25,000 – £27,000 salary depending on experience

• 25 days annual leave plus UK bank holidays (33 days total)

• Office closes over the Christmas period

• Stable, long-term role

• Friendly, supportive team environment

We are looking for a reliable and customer-focused Customer Service Representative to join a small, friendly team based in Portbury.

This is a fully office-based role where you will play a key part in supporting customers and the sales team by handling phone calls, emails, and sales orders, while delivering a high level of customer service at all times.

The Role

You will be responsible for:

• Answering incoming customer calls and emails in a prompt and professional manner

• Processing sales orders received from customers and the external sales team

• Taking ownership of customer enquiries and resolving them where possible

• Liaising with internal departments to ensure queries are resolved efficiently

• Providing ongoing support to the sales team and sales managers

• Updating and maintaining customer records and CRM systems

• Managing your own workload and diary effectively

• Handling challenging customer conversations calmly and professionally

What We’re Looking For

• Previous experience in a customer service or office-based role

• Confident and professional telephone manner

• Strong communication and organisational skills

• Positive, proactive attitude and a reliable approach to work

• Ability to work independently and as part of a small team

• Good IT skills, including Microsoft Office

• Experience with CRM or MRP systems is an advantage, but not essential

If you’re interested in this role, please apply with your CV. Suitable candidates will be contacted to discuss the position in more detail.