Field Customer Success Manager – Restaurants

Location: Remote in the USA (North America Travel Required)

Salary: $50,000 - $50,000 plus bonus  

Our client is a global FoodTech company focused on transforming the restaurant industry with innovative solutions that enhance food quality and operational efficiency. They are now seeking a Customer Success Manager to join their growing team.

In this key role, you will launch and manage pilot trials with customers across North America, showcasing the financial and environmental benefits of the product. You will build strong relationships and ensure successful implementations.

This role requires strategic thinking, hands-on execution, and excellent interpersonal skills. If you are passionate about customer success, experienced in project management, and open to frequent travel to deliver measurable impact for clients, we want to hear from you.

Responsibilities:

• Design, implement, and manage pilot trials with customers across North America, demonstrating the product’s value while tracking key success metrics and reporting insights to inform continuous improvement.
• Build and maintain strong, long-lasting relationships with key customer stakeholders, acting as a trusted advisor and ensuring successful adoption and loyalty.
• Develop and deliver training programs for customer staff, enabling them to effectively use and champion the product internally.
• Manage multiple complex projects and third-party vendors, coordinating installation, support services, and ensuring timely, high-quality delivery.
• Recruit, onboard, and lead a high-performing Customer Success team while representing the company at industry events, gathering feedback, and acting as a passionate product evangelist.

Qualifications:

• Bachelor’s degree in Business, Marketing, Hospitality, Environmental Science, or a related field, with 5+ years in customer success, account, or project management, ideally in restaurants, hospitality, or commercial kitchens.
• Proven experience managing pilot programs, new product introductions, and multiple complex projects, with proficiency in project management tools and CRM software (e.g., Salesforce).
• Strong understanding of operational and environmental challenges in restaurant and commercial kitchen settings, with the ability to translate technical information clearly to diverse audiences.
• Exceptional communication, interpersonal, and relationship-building skills, with a track record of engaging senior-level executives and fostering trust.
• Highly organized, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment, with willingness to travel extensively across North America.

If you are keen to discuss the details further, please apply today or send your cv to Sarah at COREcruitment dot com

Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!