Travel Agent (French and English Speaking)

Overview

We are seeking a dynamic and customer-focused Travel Agent to join our team. This role involves working with a prestigious client, Pierre et Vacances, a leading provider of holiday packages across Europe. The position is hybrid, with a requirement to work three days a week from our head office in Canary Wharf, London. This is an exciting opportunity for individuals who are passionate about customer service and sales, with the added benefit of uncapped commission and clear progression opportunities.

Responsibilities

As a Travel Agent, you will play a pivotal role in delivering exceptional customer service and driving sales. Your key responsibilities will include:

• Handling incoming calls for both sales and service inquiries.
• Managing service requests using the client's application system.
• Understanding customer needs and creating tailored holiday solutions to drive sales.
• Managing and modifying existing bookings, including cancellations and confirmations.
• Providing outbound call support during holiday periods.
• Upselling additional products, services, and extended stays.
• Assisting customers via live chat with product and booking inquiries.

This list is not exhaustive, and additional duties may be assigned as required by the business.

Qualifications

To excel in this role, you should possess the following qualifications and skills:

• Fluency in both French and English.
• Excellent interpersonal and communication skills.
• A natural ability to drive sales and achieve targets.
• Professionalism and emotional resilience.
• Strong attention to detail and multitasking abilities.
• A commitment to delivering exceptional customer experiences.
• Previous experience in customer service or sales roles (essential).
• Familiarity with call centre practices and KPIs (preferred).

Day-to-Day

Your day-to-day activities will include engaging with customers over the phone and live chat, understanding their holiday needs, and providing tailored solutions. You will work in a fast-paced environment, collaborating with a high-performance team to meet sales targets and ensure customer satisfaction. Training will be provided to equip you with the necessary product knowledge, sales techniques, and customer service skills.

Benefits

We offer a comprehensive benefits package to support your professional growth and personal well-being, including:

• Competitive hourly rate of £12.30 plus uncapped commission (on-target earnings of £5,000 per annum).
• Full training and induction program.
• 20 days of annual leave, increasing with service (up to 5 additional days), plus bank holidays.
• Eye test vouchers and access to corporate discounts (e.g., gym memberships, restaurants, and bars).
• Smart casual dress code.
• Opportunities for career progression to roles such as Support Agent, Helpdesk Agent, Senior Agent, Trainer, Quality Support Executive, or Team Manager.
• Involvement in local charity initiatives and fundraising events.
• Staff room with refreshments.
• Apprenticeship positions and NVQ qualifications available.
• Recommend-a-friend scheme with paid rewards.

Additional Information

Please note that this role requires a satisfactory Disclosure and Barring Service (DBS) check and financial probity check. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references).

If you are passionate about travel, customer service, and sales, and meet the qualifications outlined above, we encourage you to apply for this exciting opportunity. Join our team and help create unforgettable holiday experiences for our customers!