Customer Service Admin Apprentice (Permanent)

11 December by Job Advert : CT Skills

Job Location:
United Kingdom -England -East of England -Essex -Epping
Salary:
£18,000 - £18,000/annum

  • Acting as a first point of contact for incoming customer enquiries by phone and email.
  • Providing accurate information regarding services, job status, and operational requirements.
  • Logging customer jobs and supporting ticketing accurately within the company system.
  • Liaising daily with drivers to ensure they have accurate job sheets, site access details, and disposal information.
  • Communicating any changes or issues to drivers and planners in real-time.
  • Supporting the Transport Planner with scheduling, reallocating jobs, and managing driver availability when required.
  • Ensuring compliance information (waste transfer notes, permits, photos, disposal tickets) is uploaded and correctly recorded.
  • Assisting with generating and sending customer job confirmations, updates, and completion reports.
  • Updating customer records, site details, and job notes on internal systems.
  • Supporting job checks, and general administrative tasks.
  • Helping to monitor shared inboxes and action queries in line with service desk requirements.
  • Learning and understanding the basics of the liquid waste industry, including tanker operations, disposal sites, and environmental compliance.
  • Ensuring customer and driver information meets regulatory requirements.
  • Escalating compliance or safety concerns to the operations team.
  • Minimum of 6 hours per week spent on apprenticeship work and training.

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