Operations Manager “Luxury lifestyle brand”

Location:             London
Salary:                  £45,000 - £50,000+

About the Role

As Operations Manager, you will be responsible for the seamless day-to-day running of the site. You will make sure standards stay exceptional across front of house, cleaning, maintenance and operations, delivering a premium member experience that reflects the high standards of Tru North Management.

Key Responsibilities

• Lead the reception team so every member interaction is professional, welcoming and in line with Tru North's premium service standards
• Support the team by covering shifts when needed and taking on Duty Manager responsibilities as required

• Manage and coordinate the cleaning team to maintain impeccable cleanliness and hygiene across studios, changing rooms and communal areas

• Carry out regular checks of all facilities and equipment
• Liaise with contractors and maintenance providers to ensure timely repairs and upkeep

• Implement and monitor daily operational procedures, health and safety protocols and compliance with relevant regulations

• Recruit, train and motivate operational staff
• Foster a culture of accountability, collaboration and excellence

• Work closely with the General Manager and department leads to align operations with wider business goals and member expectations

• Assist in managing operational budgets, inventory and supplier relationships to deliver cost-effective, high-quality service

Essential

• Strong leadership and team management skills
• Excellent attention to detail and high operational standards
• Proactive approach to problem-solving and decision-making
• Excellent communication and interpersonal skills

Desirable

• Experience in luxury fitness, hospitality or other high-end service environments

For more details contact david@corecruitment.com or call David on 02077902666