🚨 Service Excellence Manager – London | £45,000 + Bonus

Are you a hands-on hospitality leader who loves creating exceptional guest experiences?

We’re working with an award-winning hospitality provider at one of London’s most prestigious law firms, and they’re looking for a Service Excellence Manager to lead their front-of-house team.

This is a role where you’ll genuinely lead from the front. They’re looking for someone who is happy to roll up their sleeves, get stuck in with the team and be visible on the floor — not someone who wants to manage from behind a desk.

You’ll be responsible for setting the service standard, inspiring your team and making sure every guest interaction feels polished, personal and memorable.

💡 Innovation is a big part of the role too.

They want someone who is constantly thinking about “what could we do better?”, spotting opportunities to enhance the guest experience, introducing new ideas and finding creative ways to make an already high-performing operation even better.

What’s on offer:

• 💷 £45,000 + performance bonus

• 📅 Monday–Friday

• ⏰ 40 hours per week

• 🏆 Award-winning hospitality environment

• 📈 Opportunities for development and progression

• 💡 The freedom and support to bring your ideas to life

You’ll be responsible for:

• Leading from the front and setting the standard for exceptional service

• Coaching, developing and motivating the front-of-house team

• Creating memorable experiences for guests, clients and colleagues

• Building strong relationships across the business

• Identifying opportunities to improve and enhance the service

• Bringing new ideas, creativity and innovation to the workplace experience

• Maintaining high standards while creating a positive and engaging team culture

• Being hands-on and getting stuck in when the operation needs you

We’re looking for someone who:

• Has leadership experience within hospitality, guest experience, luxury, workplace or another service-led environment

• Is genuinely passionate about delivering exceptional service

• Is hands-on and happy to roll up their sleeves

• Naturally leads by example

• Is innovative and always looking for ways to improve

• Has excellent attention to detail and can anticipate what guests need

• Can inspire and energise a team

• Is confident working in a highly visible, fast-paced environment

If you're the type of person who leads by example, gets stuck in and is never satisfied with simply doing things the way they've always been done, this could be a great opportunity.