Tenant Liaison Officer

Salary: £27,000 pro rata
Contract Type: 6-month fixed-term, part-time role, approximately 2.5 days per week, depending on business needs and with some flexibility

The Role

We are looking for an organised and confident Tenant Liaison Officer to join our team on a 6-month fixed-term, part-time basis. The role is expected to cover approximately 2.5 days per week, depending on business needs, with some flexibility around the working arrangement.

In this role, you will support tenants throughout their installation journey, acting as a key point of contact between tenants, clients and internal teams. You will help maximise access, resolve concerns and maintain excellent customer relationships.

Key Responsibilities

• Support increased survey and installation access by engaging with tenants & clients
• Locate keys and arrange access for temporary accommodation and void properties
• Visit properties before, during & after installations to ensure tenants are satisfied with the support provided
• Conduct post-installation visits to gather customer feedback and assist with system queries
• Collate customer satisfaction forms and submit weekly reports to clients
• Act as a first point of contact for tenant and client queries or complaints
• Assist with refusals and no-access visits to improve uptake and completion rates
• Maintain clear and professional communication with all internal departments
• Attend project progress meetings when required
• Carry out any other reasonable duties as directed by the Installation Manager or Contract Managers

About You

• Confident and professional communicator
• Positive, reliable and a strong team player
• Punctual and well-organised
• Experience working directly with the public, tenants, customers or housing providers is desirable
  • Full UK driving licence required

What We Offer

• 6-month fixed-term, part-time Tenant Liaison Officer role, approximately 2.5 days per week
• Salary of £27,000 pro rata, with working pattern to be agreed based on business needs
• Some flexibility around the weekly working arrangement, subject to operational requirements
• Competitive Growth: Annual salary reviews to ensure you’re rewarded for your contributions
• Benefits Package: Enjoy industry-leading perks and discounts at your fingertips, including employee discounts across major retailers, discounted gym membership, and the option to purchase up to 3 additional days of annual leave.
• Overtime Opportunities: Boost your earnings with regular overtime opportunities available.
• Giving Back: Take one paid volunteer day each year to support a cause that matters to you.
• Referral Rewards: Earn a £500 bonus when you successfully refer a friend to join our team.
• Wellbeing Support: Access confidential support through our Employee Assistance Programme, including mental health and wellbeing resources, and 24/7 GP access.
• Future Security: Plan ahead with our company pension scheme.
• Sustainable Travel: Save on your commute with our cycle-to-work scheme.
• Healthcare reimbursement scheme – claim money back for everyday healthcare costs, such as dental treatment, optical, physiotherapy and hospital stays.

About Saltire

Saltire Facilities Management Limited is one of the UK’s largest independent providers of domestic heating, electrical and renewable energy services. We work in partnership with local authorities and housing providers to deliver high-quality, customer-focused solutions.

To support ongoing operational needs, we are looking for a part-time Tenant Liaison Officer on a 6-month fixed-term basis who can build positive relationships with tenants, clients and internal teams. The role would suit someone who is confident communicating with a wide range of people, well organised, and comfortable working in a customer-facing environment.

If you are interested in developing your experience in tenant engagement and supporting the delivery of key installation works, we would welcome your application.