Customer Service Advisor (Part-Time)

£26,650 FTE | 22.5 Hours per Week | Hybrid Working | Crewe | 12-Month Fixed-Term Contract

Flexible Working Pattern: Choose between 3 full days per week or 5 days at 4.5 hours per day.

Are you passionate about delivering exceptional customer service and supporting people when they need it most?

We are seeking a Customer Service Advisor to join a dynamic and supportive operations team within a well-established organisation committed to providing outstanding customer experiences.

This hybrid opportunity offers the flexibility of home and office working, alongside a work-life balance that suits your lifestyle, while giving you the chance to develop your skills in a fast-paced and rewarding environment.

The Role

As a Customer Service Advisor, you will play a key role in supporting customers through a variety of channels, ensuring every enquiry is handled efficiently, professionally, and with empathy.

Key Responsibilities

• Accurately assess and process customer claims, ensuring compliance with company procedures and fraud prevention measures.
• Deliver exceptional customer service across multiple channels, including telephone, email, live chat, post, and social media.
• Maintain and update customer records accurately and efficiently.
• Handle sensitive and vulnerable customer situations with empathy, professionalism, and care.
• Support customers with policy closures and account-related enquiries.
• Promote and encourage the use of digital services to enhance the customer experience.
• Adhere to data protection regulations and promptly report any breaches or concerns.
• Achieve individual and team performance targets while maintaining high service standards.
• Collaborate with internal departments to resolve customer queries and continuously improve service delivery.

About You

We are looking for someone who is:

• An excellent communicator with strong verbal and written communication skills.
• Customer-focused, compassionate, and solutions-oriented.
• Highly organised with excellent attention to detail.
• Able to work effectively both independently and as part of a team.
• Proficient in Microsoft Office and general administrative tasks.
• Comfortable working in a fast-paced environment with changing priorities.

What's in It for You?

• 22.5 hours per week with flexible working options.
• Choice of 3 full working days or 5 shorter days (4.5 hours per day).
• Competitive salary of £26,650 FTE, pro rata for part-time hours.
• Generous holiday allowance and benefits package.
• Annual bonus opportunity.
• Hybrid working arrangement.
• Supportive and collaborative team environment.
• Ongoing training and development opportunities.
• A rewarding role where you can make a genuine difference to customers.

Apply Today

If you're looking for a flexible part-time role where your customer service skills can truly make an impact, we'd love to hear from you.

Apply today and become part of a team that values integrity, collaboration, and exceptional customer service 

Call Leanne 01270 589943 or send your CV to leanne@kpir.co.uk

INDCOM