Aftersales Co-ordinator (Construction Equipment) | Cwmbran, South Wales | Full Time | Monday-Friday, 8:00am-5:00pm | £30,000 - £36,000 per annum DOE

Are you an organised Aftersales Co-ordinator who thrives on keeping service operations running smoothly and customers satisfied?

Fitzgerald Plant Services is one of the UK's leading providers of construction equipment sales, service and support. As authorised dealers for SANY Construction Equipment and Thwaites Dumpers, we are committed to delivering outstanding aftersales support that maximises customer uptime and machine performance.

Due to continued growth, we are looking to recruit an organised and proactive Aftersales Co-ordinator to join our team in Cwmbran.

This is a key customer-facing role responsible for coordinating service activities, supporting engineers, managing customer enquiries and helping ensure machines remain operational, compliant and productive.

The Role

Working closely with customers, engineers, parts personnel and management, you will be responsible for:

Key Responsibilities

• Coordinating planned maintenance, servicing and repair activities
• Scheduling field service engineers and workshop resources
• Managing customer service enquiries and maintenance requests
• Supporting machine breakdown and emergency response activities
• Monitoring work in progress and ensuring service commitments are achieved
• Assisting with warranty administration and manufacturer claims
• Coordinating parts availability with service requirements
• Maintaining accurate records within business systems
• Supporting service invoicing and job closure processes
• Ensuring customers receive regular updates on machine status and repair progress
• Supporting continuous improvement initiatives across the aftersales department

Requirements

Essential

• Excellent organisational and planning skills
• Strong communication and customer service abilities
• Experience coordinating service, maintenance or engineering activities
• Good IT skills, including Microsoft Excel and service management systems
• Ability to prioritise workloads in a fast-paced environment
• Strong attention to detail
• A proactive and solutions-focused approach

Desirable

Experience within construction equipment, plant machinery, agricultural equipment, commercial vehicles or engineering sectors would be highly advantageous.

You may currently be working as a:

• Aftersales Co-ordinator
• Service Co-ordinator
• Service Administrator
• Maintenance Planner
• Warranty Administrator
• Fleet Co-ordinator
• Plant Service Controller
• Customer Support Co-ordinator

What’s In It For You

• £30,000 - £36,000 DOE
• Company pension scheme
• Ongoing training and development
• Opportunity to work with industry-leading SANY and Thwaites equipment
• Supportive and collaborative team environment
• Long-term career progression opportunities
• Stable employment with a growing and respected business

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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