HR Coordinator – Shared Services

About the role

We are looking for a highly organised and detail‑focused HR Coordinator to join our Shared Services team, providing a professional and efficient HR service across the business.

Reporting to the Shared Services (HR and Payroll) Manager, you will support the HR Administration team with day‑to‑day HR and payroll administration, ensuring processes are delivered consistently, accurately and to a high standard. This role plays a key part in streamlining HR processes, supporting continuous improvement, and enhancing the overall employee experience.

The ideal candidate is an organised, detail‑driven HR professional with experience in HR administration or a Shared Services environment, who enjoys working with systems, processes and high‑volume activity.

Key responsibilities

• Provide comprehensive HR administrative support across the employee lifecycle (starters, movers and leavers)
• Support the Shared Services (HR and Payroll) Manager and HR Administration team with core HR processes
• Deputise for the Shared Services (HR & Payroll) Manager as required, including meeting attendance and line management of the team.
• Responsibility for governance within the HR Admin department in relation to policies, procedures, data accuracy, recording and reporting.
• Complete transactional HR administrative activities accurately, including new starters, contractual changes, and leavers.
• Lead on reviewing HR and Payroll workflows, identifying inefficiencies, and implementing process improvements that enhance accuracy, user experience, and operational efficiency.
• Provide expert guidance and proactive support to line managers and employees, resolving day‑to‑day HR and payroll queries efficiently while identifying recurring issues and recommending long‑term solutions.
• Act as a first point of contact for routine HR queries, delivering a professional and consistent service
• Maintain exceptional data quality, ensuring all records are accurate, compliant, and aligned with GDPR and audit requirements.
• Produce HR reports and support audits as needed

About you

• Previous experience in an HR administration, HR coordinator or shared services environment
• Previous line management experience
• Strong attention to detail and ability to manage high‑volume administrative processes
• Confident working with HR and payroll systems and Microsoft Office
• Professional, discreet and customer‑focused approach
• Strong organisational skills with the ability to prioritise workload effectively
• CIPD qualification or working towards one (desirable but not essential)

What We Offer

• Competitive Salary
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.