I am seeking an experienced Front Office Manager to join the launch team of a newly developed luxury hospitality property in Rotterdam. This role offers the opportunity to build and lead the guest services function from the ground up, ensuring exceptional guest experiences from opening day onwards.

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• Establish Front Office operations, procedures, and service standards during the pre-opening phase.
• Recruit, train, and develop a high-performing guest services team.
• Oversee all front desk activities, including arrivals, departures, guest inquiries, and VIP services.
• Ensure a seamless and professional guest journey across all touchpoints.
• Implement and maintain operational systems, reporting processes, and performance standards.
• Manage guest feedback, service recovery, and reputation management initiatives.
• Work closely with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure operational excellence.
• Monitor departmental performance, productivity, and budget objectives.
• Drive a culture of hospitality, professionalism, and continuous improvement.

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• Previous experience managing Front Office operations within an upscale hotel environment.
• Strong understanding of hotel systems, guest service procedures, and operational best practices.
• Experience supporting a hotel opening or major operational transition is advantageous.
• Excellent leadership, communication, and organizational skills.
• Fluency in English and Dutch is required
• Ability to remain calm and solution-focused in a fast-paced environment.
• Hospitality, Tourism, or Business-related education preferred.