4Recruitment Services Ltd
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Customer Service Advisor - Part Time (Contract)

Yesterday by 4Recruitment Services Ltd

Job Location:
United Kingdom -England -Greater London -Hammersmith & Fulham
Salary:
£19.98 - £19.98/hour

Customer Service Advisor

Hammersmith and Fulham              

PART TIME – 22.5 hours a week

£19.98ph

Overview:

  • To provide a single point of contact for those contacting LBHF about housing services and repairs.
  • To ensures that customers receive a timely and positive response to their contact with LBHF, achieving performance targets and high rates of satisfaction.
  • To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media, and post.

Responsibilities

  • To deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting LBHF and to act as a positive role model for all staff.
  • To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels
  • Where appropriate to direct and/or connect telephone callers and enquiries via other channels to other individuals/departments where more complex and specific advice is required
  • To capture accurate and detailed information to pass to relevant specialist teams where the Customer Service Center cannot fully resolve a query
  • To access and record actions on the council’s central housing database and other systems to provide residents with relevant information and services, for example, to issue a rent statement, take a rent payment, order a repair and to make a surveyor appointment
  • To develop knowledge of key policies and procedures and to use quiet time to keep this knowledge fresh to deal most effectively with the most frequent service requests.
  • To carry out telephone surveys on a range of issues and record the outcomes

To find out more information please contact BillyF@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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