Overview

We are seeking a motivated and customer-focused Inbound Sales & Customer Service Agent to join our team supporting Center Parcs, a leading provider of holiday packages across Europe. This hybrid role, based at our Head Office in Canary Wharf, London, is ideal for individuals fluent in both Danish and English who have a passion for delivering exceptional customer service and driving sales.

This is an exciting opportunity to work in a dynamic environment where you can develop your skills, progress your career, and be rewarded for your achievements.

Location: Hybrid position available - Head Office in Canary Wharf, London
Salary/Rate: £26,700 + benefits
Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On-target earnings of £5,000 per annum (Commission is not part of contractual remuneration and is subject to change).
Reports to: Team Manager
Hours: Full-time, 37.5 hours per week. Shifts between 8am-8pm Monday-Friday, 8am-4pm Saturday, and 9am-4pm Sunday. Includes one weekend day every other week, with a weekday off in lieu.

Responsibilities

As an Inbound Sales & Customer Service Agent, you will:

• Handle incoming calls for both sales and service inquiries.
• Process service requests using the client's application system.
• Generate sales by understanding customer needs and creating desire for products.
• Manage bookings, including cancellations, modifications, and confirmations.
• Upsell additional products, services, and extended stays.

This list is not exhaustive, and additional duties may be assigned as required by the business.

Qualifications

To succeed in this role, you will need:

• Fluency in Danish and English (essential).
• Excellent interpersonal and communication skills.
• A natural ability to drive sales and achieve targets.
• Professionalism and emotional resilience.
• Strong attention to detail and multitasking abilities.
• A customer-centric mindset, aiming to surprise and delight in every interaction.
• Previous experience in customer service or sales roles (essential).
• Familiarity with call centre practices and KPIs (preferred).

Day-to-Day

Your typical day will involve:

• Engaging with customers over the phone to provide exceptional service and meet their holiday needs.
• Identifying opportunities to upsell and cross-sell additional products and services.
• Managing bookings and resolving customer inquiries efficiently.
• Collaborating with your team to meet performance targets and maintain a high-performance culture.
• Participating in training sessions to enhance your skills and product knowledge.

Benefits

We offer a comprehensive benefits package, including:

• Uncapped Commission: Rewarded for sales results, with on-target earnings of £5,000 per annum.
• Training & Development: Full product, system, sales, and customer service training provided.
• Career Progression: Opportunities to advance to roles such as Social Media, Guest Relations, Outbound, Trainer, Quality Support Executive, or Team Manager.
• Health & Wellbeing: BUPA Life Insurance Scheme, eye test vouchers, and access to Perkbox.
• Workplace Perks: Recently built premises, staff room with refreshments, and a smart casual dress code.
• Corporate Discounts: Discounts on hairdressing, gym memberships, restaurants, and bars.
• Holidays: 20 days annual leave plus an additional day per year of service (up to 5 days), plus bank holidays.
• Community Engagement: Involvement in local charities and fundraising events.
• Additional Benefits: Recommend-a-friend scheme, NVQ qualifications, and apprenticeship opportunities.

Additional Information

Please note that any offer of employment is subject to satisfactory checks from the Disclosure and Barring Service (DBS) for criminality and financial probity. Candidates will also need to provide references covering the last 36 months of employment (minimum of two references).

If you are a Danish-speaking professional with a passion for customer service and sales, we would love to hear from you. Join our team and take the next step in your career today!