Head of Operations – Luxury Estate, North Yorkshire

Location: North Yorkshire
Salary: Negotiable

We are seeking an experienced and strategic Head of Operations to oversee and drive the day-to-day performance of a large, multi-faceted destination business based in Yorkshire.

This is a senior leadership role for an operationally excellent, people-focused professional who can balance commercial performance with purpose, quality, and long-term sustainability.

Reporting into the senior leadership team, the Head of Operations will have responsibility for overseeing multiple operational areas across a complex, guest-facing environment. You will ensure high standards, strong financial control, and seamless collaboration across teams.

You will be a proven Head of Operations, Operations Manager or Senior General Manager, ideally with experience in hospitality, leisure, estates, visitor attractions, or purpose-led destinations.

Responsibilities

• Leading and coordinating operations across hospitality, accommodation, guest experience and estate services
• Driving operational excellence, consistency and continuous improvement
• Managing budgets, forecasting, and cost controls
• Developing operational systems, processes and KPIs
• Leading, coaching and developing department heads and managers
• Ensuring compliance, health & safety, and operational governance
• Supporting strategic projects, growth initiatives and new developments

Requirements

• Strong multi-site or multi-department operational experience
• Excellent commercial and financial understanding
• A calm, organised leadership style with gravitas
• The ability to work collaboratively while holding teams accountable
• Confidence managing complexity and change
• A genuine commitment to quality, people, and long-term impact