Main Purpose of Role

We are looking for a permanent Japanese and English speaking Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.

As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquires as well as helping customers who have missed a flight or whose flight has been cancelled.

You will be responsible for incoming calls/emails and outbound calls for across the full range of airline customer queries.

If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for.

Salary: £26,000

Location: Canary Wharf, London (Hybrid after training, 2 days per week office based)

Hours: 40 paid hours per week.

Shifts: Mon - Friday (8 hour shifts) between 7:00am - 6:00pm

Database & Systems & Training

We require that you have previous experience of Amadeus GDS and are up to date and able to use it fully. Full training will be given by the Company (but only Amadeus refresher training as you are an experienced user) and will include on-going training throughout your employment as and when required. You will also receive a full company induction that will include many areas such as GDPR the DBF Quality Management System and all other systems and soft skills training.

About the Company

Leading the way in Customer Interaction & process management the company are an international outsourced customer service provider with 100,000 staff internationally and 112 sites globally. Our clients employ us to communicate with their customers in the most effective ways - this can be on the phone, via email, on the web through live chat or any social media channels.

Skills and Requirements

• Proven Amadeus GDS experience
• Airline or travel experience
• Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
• An effective team player with a "can-do" attitude
• Passionate about providing great customer care with a friendly personality
• A confident and professional telephone manner
• Self-motivated, proactive and able to work on your own initiative

Duties

• Help customers and solve their problems in an accurate and efficient manner
• Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service
• Provide a complete airline customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries
• High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce
• Troubleshooting with customers

Benefits

• A fun and sociable team environment working culture
• Pension Scheme with Standard Life
• Aviva Life Insurance
• Eye test vouchers and discounts
• Discounted corporate gym membership
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500
• Apprenticeship qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards
• Cycle to work scheme
• Tech scheme

To apply for this permanent position please submit an up to date CV. Also please feel free to call Monika or Alan for more information about the company and the role.