PC/EPOS Field Service Engineer | London & Home Counties | Full Time | Up to £34,000 per annum, depending on experience

Working Hours: 9:00 am–5:30 pm, with flexibility required

Our client is a nationwide IT support organisation established in 1988, working in partnership with manufacturers, software houses and system integrators. They provide break-fix IT support, engineering resources for installations and rollouts, and support for network infrastructures.

Their equipment and services cover a range of technologies, including PC/EPOS systems, back-office systems, LAN/WAN configuration, printers, routers, switches, IP-based CCTV, display systems and digital signage.

The Role

They are seeking a PC/EPOS Field Service Engineer to cover London and the Home Counties, ideally based in Hertfordshire, Bedfordshire or Cambridgeshire.

The role involves travelling between customer sites to carry out installations, maintenance, fault diagnosis and repairs. The successful candidate will need a practical and logical approach to problem-solving, good communication and organisational skills, and a flexible attitude towards travel, working hours and technical responsibilities.

Key Responsibilities

• Install new PCs and rebuild systems, including reloading Microsoft operating systems
• Repair receipt printers to assembly level
• Repair cash drawers, including replacing springs and solenoids
• Diagnose and repair laser printers to assembly level
• Diagnose, repair and replace barcode scanners
• Detect and remove virus infections
• Investigate technical problems and identify solutions independently
• Provide technical support across PC/EPOS equipment and related systems
• Communicate effectively with customers and the call centre
• Follow structured schedules and established procedures

Requirements

Essential

• PC/EPOS technical skills
• Basic PC knowledge
• A practical and logical approach to problem-solving
• Good written and verbal communication skills
• Strong organisational skills and the ability to follow procedures and schedules
• A flexible approach to travel, working hours and technical responsibilities
• A full, valid driving licence and willingness to undertake extensive driving
• The ability to work independently following initial training

Desirable

• Experience with back-office systems, LAN/WAN configuration, receipt printers, laser printers, routers and switches
• Knowledge of IP-based CCTV, display systems and digital signage
• Experience in IT support, installations, maintenance or fault diagnosis

What’s In It For You

• Salary of up to £34,000 per annum, depending on experience
• Company-provided car, van or motorbike
• Paid overtime when appointed, with weekend overtime available
• Various incentive bonuses
• Ongoing training and development
• Exposure to a wide range of equipment and technologies

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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