Customer Service Agent – Part Time – Temp to Perm

• Location: Sandwich / Thanet, Kent
• Pay: £12.71 per hour
• Hours: Average 20 hours per week
• Contract: Temporary to Permanent

The Opportunity

• A fantastic opportunity for a Customer Service Agent to join an established leisure services provider.
• Part-time position offering approximately 20 hours per week, with the opportunity to secure permanent employment.
• Ideal for someone with excellent customer service skills who enjoys working in a busy, customer-facing environment.

Working Hours

• Rotating 4-week shift pattern, averaging 20 hours per week.
• Typically 4 days per week, with one 5-day working week.
• Mixture of morning, afternoon and early evening shifts.
• Earliest start 8am, latest finish 7pm.
• Weekend working required approximately 1 in 4 weeks.
• 30-minute unpaid break per shift.

Key Responsibilities

• Handling customer enquiries via telephone and digital channels.
• Managing memberships, subscriptions and cancellations.
• Providing excellent customer service and resolving queries.
• Promoting memberships, services and current offers.
• Updating customer records and completing administration.

Candidate Requirements

• Previous customer service, reception or sales experience.
• Confident telephone manner and strong communication skills.
• Good IT skills and attention to detail.
• Friendly, organised and professional approach.
• Flexibility to work the full rotating shift pattern.
• Right to work in the UK.

Benefits

• Access to leisure facilities and employee discounts upon permanent placement.
• Training and development opportunities.
• Potential for permanent employment.

Additional Information

• DBS check required.
• Temporary-to-permanent opportunity.

Westin Par welcomes applications from all backgrounds and is committed to equal opportunities.

Applicants must have the right to work in the UK.

Westin Par is acting as an Employment Agency in relation to this vacancy.

Only shortlisted applicants will be contacted. If you have not heard from us within 48 hours, please assume your application has been unsuccessful on this occasion.